Shannon Brooks
Cresco,PA
Summary
Compassionate nursing student with over one year of experience as a Patient Care Assistant (PCA) on a medical-surgical unit. Experienced in direct patient care, vital signs monitoring, phlebotomy, and patient documentation. Committed to promoting patient safety, collaborating with healthcare teams, and delivering quality, patient-centered care while continuing to develop clinical nursing skills.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Patient Care Assistant
St Luke’s Hospital
Stroudsburg, Pennsylvania
04.2025 - Current
- Provide direct patient care by assisting with activities of daily living, including bathing, dressing, grooming, toileting, and feeding.
- Obtain, monitor, and document vital signs, including blood pressure, temperature, pulse, respiratory rate, and oxygen saturation.
- Responded promptly to patient requests and call lights, delivering timely and compassionate care.
- Assisted patients with ambulation, transfers, and repositioning, ensuring safety and fall prevention.
- Monitored patients for changes in condition and communicated observations and concerns to nursing team.
- Perform venipuncture and collect blood specimens in accordance with established clinical protocols, ensuring proper specimen labeling, handling, and transport.
- Maintain a clean, organized, and safe patient care environment in accordance with infection prevention standards.
- Adhere to infection control protocols, including proper hand hygiene and the appropriate use of personal protective equipment (PPE).
Guest Services
Camelback Resort
Tannersville, PA
06.2024 - 03.2025
- Greeted customers upon arrival, assisting with day tickets and season passes to ensure seamless access to activities.
- Handled incoming calls promptly and professionally, delivering accurate information and efficiently transferring calls as needed.
- Resolved guest issues with creative solutions, escalating major concerns reported to management.
- Resolved customer complaints using effective problem-solving techniques, ensuring quick and satisfactory outcomes.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Handled cash, credit and debit card transactions accurately.
- Processed customer payments accurately and efficiently using Point of Sale system.
Front Desk Agent
Kalahari resorts
Mount Pocono, PA
03.2022 - 04.2024
- Engaged with guests warmly, providing tailored assistance to enhance their experience.
- Handled incoming calls promptly and professionally, providing information or transferring calls.
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
- Resolved guest issues with creative solutions, escalating major concerns to management.
- Coordinated multiple tasks effectively, maintaining organization in a fast-paced environment.
- Handled cash, credit and debit card transactions accurately.
Brand Ambassador
Polo Ralph Lauren
Tannersville, PA
12.2021 - 02.2022
- Delivered exceptional customer service to provide positive experience throughout sales process.
- Engaged with customers to collect feedback and enhance brand visibility.
- Provided exceptional customer service, ensuring positive experiences during sales interactions.
- Promoted new products and services through direct conversations, increasing customer interest and awareness.
- Maintained cleanliness in store areas while working and returned items to the correct locations.
Ride Attendant
Kalahari Resorts
Mount Pocono, Pennsylvania
07.2020 - 11.2021
- Facilitated timely loading and unloading of passengers, enhancing ride efficiency and guest experience.
- Provided exceptional customer service while enforcing safety regulations to ensure rider compliance.
- Assisted in the loading and unloading of passengers from rides in a timely manner.
- Performed daily inspections on rides to ensure proper functioning and compliance with safety standards.
- Implemented company policies to cultivate a safe environment for guests, prioritizing their well-being.
Education
Certification - Nursing
St Luke's School of Nursing
Bethlehem, PA 04.2025 - 12.2026
Health Sciences
Northampton Community College
Tannersville, PA 08.2022 - 12.2024
High School Diploma -
Pocono Mountain East Highschool
SwiftwaterSkills
- Direct patient care
- Patient assessment
- Daily living activities
- Patient hygiene
- Phlebotomy skills
- Patient mobility
- Glucose monitoring
- Infection control
- HIPAA compliance
- Infection control
- Empathetic Care Patient-Centered Care
- Patient care documentation
- Time management and multitasking
- Organizational skills
- Customer service
- Problem solving
- Compassionate
Volunteer Experience
Girl Scouts, Girl Scout Volunteer, Mount Pocono, PA, 2015-09, 2019-06, Develops leadership, teamwork, and problem-solving skills through community service and group activities., Plans and participates in service projects that benefit the community., Manages and sells Girl Scout cookies, demonstrating sales, communication, and financial literacy skills., Earns badges by learning new skills in areas such as first aid, outdoor survival, and STEM., Organizes and leads activities that promote teamwork, responsibility, and personal growth., Demonstrates commitment to ethical decision-making and positive values., Engages in fundraising and event planning to support troop activities and charitable causes.
Personal Information
Title: Patient Care Assistant
Timeline
Patient Care Assistant
St Luke’s Hospital
04.2025 - Current
Certification - Nursing
St Luke's School of Nursing
04.2025 - 12.2026
Guest Services
Camelback Resort
06.2024 - 03.2025
Health Sciences
Northampton Community College
08.2022 - 12.2024
Front Desk Agent
Kalahari resorts
03.2022 - 04.2024
Brand Ambassador
Polo Ralph Lauren
12.2021 - 02.2022
Ride Attendant
Kalahari Resorts
07.2020 - 11.2021
High School Diploma -
Pocono Mountain East Highschool