Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Brown

Oroville,CA

Summary

i HAVE EXPEIENCE IN ALL FELIEDS OF INTEREST BUT PERSONALLY I JUST LIKE WORKING WITH PEOPLE, IM A PEOPLE PERSON, AND I LIKE TO ASSURE GREAT CUSTOMER SERICE AS WELL AS HOPITALITY IS A PASSION OF MINE.

Overview

12
12
years of professional experience

Work History

Courtesy Clerk

Rayley's
Oroville, CA
09.2021 - 08.2022
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Restocked and organized merchandise in front lanes.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
  • Managed timely and effective replacement of damaged or missing products.

Cashier

Costco
Beaverton, OR
09.2021 - 03.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reviewed weekly sales ads and monitored price changes.

Server

Outback Steakhouse
Chico, CA
08.2019 - 02.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Inspected dishes and utensils for cleanliness.

Server

Bob Evans Restaurant
Columbus, OH
01.2018 - 11.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Sweet Carrot
Columbus, OH
02.2017 - 03.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Head Hostess

Rusty Bucket Restaurant And Tavern
Columbus, OH
04.2017 - 01.2018
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Cocktail Waitress

Crazy Horse Saloon
Chico, CA
10.2015 - 03.2017
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Assisted with bartending duties during high-volume shifts.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
  • Collected dirty flatware and glassware to deliver to sanitizing station.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Server

Dennys Restaurant
Chico, CA
03.2011 - 07.2015
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

Youth Advocate

Youth For Change
Chico, CA
12.2012 - 05.2013
  • Conducted assessments to determine types of services individuals required.
  • Liaised between children, guardians and [Job Title] to best handle issues specific to youth.
  • Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided key emotional support to special needs youth.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.

Education

High School Diploma -

OROVILLE ADULT EDUCATION
Oroville, CA
04.2014

Skills

  • Customer Service
  • Customer Retention Strategies
  • Interpretation and Translation Services
  • Efficient and Detail-Oriented
  • Cart Returns
  • Store Cleaning
  • Product Restocking
  • Membership Programs
  • Upbeat and Positive Personality
  • POS Systems Operations
  • Bagging Proficiency
  • Price Checking
  • Merchandise Stocking

Timeline

Courtesy Clerk

Rayley's
09.2021 - 08.2022

Cashier

Costco
09.2021 - 03.2022

Server

Outback Steakhouse
08.2019 - 02.2021

Server

Bob Evans Restaurant
01.2018 - 11.2018

Head Hostess

Rusty Bucket Restaurant And Tavern
04.2017 - 01.2018

Server

Sweet Carrot
02.2017 - 03.2018

Cocktail Waitress

Crazy Horse Saloon
10.2015 - 03.2017

Youth Advocate

Youth For Change
12.2012 - 05.2013

Server

Dennys Restaurant
03.2011 - 07.2015

High School Diploma -

OROVILLE ADULT EDUCATION

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