Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Brown

Shannon Brown

Summary

Licensed Realtor supporting buyers ,sellers, and tenants throughout all phases of real estate transactions. Provides accurate and detailed information to clients and investors. Committed to customer service excellence.

Providing a High concentration on leasing and addressing resident satisfaction , spearheading repairs and implementing updates to enhance properties and build customer relationships.


Overview

20
20
years of professional experience

Work History

Licensed Realtor

Jpar Maryland Living
01.2022 - Current
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Promoted sales of properties through advertisements, open houses and online advertising platforms.
  • Advised and informed prospective clients on current market activities and conditions.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Arranged for inspections and surveys of sold properties.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Verified tenant incomes and other information before accepting lease applications.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.

Lead Customer Service Representative

Origene Technologis
06.2021 - Current
  • Trained, oversaw and mentored new and existing team members to strengthen performance and job expertise.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Trained scientist about the importance of Customer Service and Retention.
  • Provided and created an excellent and streamed line service protocol for the company.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.

Government Fulfillment Coordinator

Verizon Wireless Corporation
05.2017 - 06.2021
  • Fulfillment Specialist
  • Transitioned successfully from an office setting to remote , and maintained same goals and commitments to our customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information via email and outbound calls.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.
  • Delivering efficient Customer Support on large federal accounts, with the ability to be proficient in customer-facing systems.
  • Utilized Microsoft office including excel to create large detailed spreadsheets for Federal and Government accounts.
  • Customer Service Representative
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Provided primary customer support to internal and external customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

License - Realtor

Weichert Real Estate School
Maryland

Associate of Arts - Business Administration

The Community College of Baltimore County
Catonsville, MD

Skills

  • P&L Analysis
  • Lead Follow-Up
  • Property Valuation
  • Leasing and Sales
  • Property Maintenance
  • Property Management
  • Real Estate Sales Expertise
  • Recruiting Clients
  • Contract Negotiation
  • Microsoft Office
  • Sales Dedication
  • State Real Estate Law
  • MS Office
  • Written Communication
  • Organization and Time Management
  • Good Telephone Etiquette
  • Critical Thinking
  • 20 Years of customer service experience and management

Timeline

Licensed Realtor

Jpar Maryland Living
01.2022 - Current

Lead Customer Service Representative

Origene Technologis
06.2021 - Current

Government Fulfillment Coordinator

Verizon Wireless Corporation
05.2017 - 06.2021

License - Realtor

Weichert Real Estate School

Associate of Arts - Business Administration

The Community College of Baltimore County

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Shannon Brown