Summary
Overview
Work History
Education
Certification
References
Timeline

Shannon Brown

Lexington,SC

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Head Teller

Southern Bank
12.2023 - 11.2024
  • Assisted customers with account-related inquiries, providing efficient service that fostered long-lasting client relationships.
  • Streamlined cash handling processes for increased efficiency in daily operations.
  • Mentored new hires, contributing to their successful integration into the team and improved branch performance.
  • Improved branch security by conducting thorough audits of vaults, cash drawers, and negotiable items.
  • Demonstrated leadership skills in overseeing daily operations while providing guidance to fellow tellers when required.
  • Coached junior tellers on proper procedures, ensuring compliance with bank policies and regulations.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Introduced customers to other bank team members to help meet financial needs.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.

Universal Banker II

Cadence Bank
02.2020 - 11.2023
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.

Financial Relationship Specialist

Regions Bank
09.2018 - 02.2020
  • Face to Face customer service, primary responsibility is to handle customer's transactional needs which included: deposits, withdrawals, payments and balancing
  • Answering customer inquiries regarding products and services, fulfills basic servicing request, and opens basic Consumer products such as checking and savings accounts
  • Educates customers on standard products and services, bank technology and digital solutions
  • Follow all banking laws and regulations

Office Administrator

Guild Mortgage Company
03.2017 - 03.2018
  • Received, screened and routed incoming calls
  • Greeted walk in clients with professionalism and friendly assistance
  • Interact with vendors, contractors, and professional service personnel to receive orders, direct activities and communicate management instruction
  • Answered mortgage inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
  • Coordinated office inventory by restocking supplies and placing purchase orders
  • Prepared vendor invoices and processed payments
  • Provided clerical support to staff including copying, faxing and file management

Personal Banker

Wells Fargo Bank
09.2016 - 03.2017
  • Always maintained friendly and professional client interactions
  • Help customer open and manage their bank accounts and finances
  • Offered and assisted in opening credit card accounts and replacement cards
  • Advised clients on financial services and resolve issues
  • Reached out to prospective customer to sell financial products
  • Assisted customers in balancing checking accounts, planning for financial goals, wire transfers and safe deposit boxes
  • Worked as a team to meet monthly/quarterly

Mortgage Loan Originator

Wells Fargo Home Mortgage
11.2014 - 09.2016
  • Originated, analyzed, processed, closed and administered residential customer loan proposals
  • Submitted loan applications to underwriter for verification and recommendations
  • Used marketing tools and daily leads to develop referral relationships
  • Maintained a broad and current understanding of mortgage products, guidelines, pricing strategies and industry standards
  • Communicated and coordinated with processing, underwriting, and closing agents to assure smooth closing for customers
  • Maintained appropriate training and licensing as required by bank

Teller

Wells Fargo Bank
05.2010 - 11.2014
  • Primary responsibility was to accept deposit and withdrawal request from customers
  • Assisted with money order request and check orders
  • Effectively prepared customer for ATM cash and change orders
  • Coordinated daily cash reconciliation at a high-volume location
  • Collected customer loan payments
  • Processed exchange and foreign currency
  • Answered telephone inquiries on banking products including check, savings, loans and lines of credit
  • Maintained friendly and professional customer interactions
  • Sold cashier's checks, traveler's checks and money orders
  • Organized, stocked and maintained teller window area

Realtor

Meybohm Realtors
05.2007 - 04.2010
  • Communicated with clients to understand their property needs and preferences
  • Marketed and sold property for clients by hosting open houses and advertising online and in print
  • Guided clients from beginning to end of the home buying process in choosing the right property
  • Maintained connections with clients to encourage repeat business and referrals
  • Developed and maintained relationships with clients through networking, postcards and cold calling
  • Negotiated contracts on behalf of clients
  • Acted as liaison between buyers and sellers to ensure positive experiences for both parties
  • Presented purchase offers to sellers for consideration
  • Continually stayed up-to-date on mortgage rates and related real estate news

Education

High School Diploma -

Westside High School, Augusta, GA

some college completed -

Augusta College, Augusta, GA

Certification

Real Estate License

References

Available Upon Request

Timeline

Senior Head Teller - Southern Bank
12.2023 - 11.2024
Universal Banker II - Cadence Bank
02.2020 - 11.2023
Financial Relationship Specialist - Regions Bank
09.2018 - 02.2020
Office Administrator - Guild Mortgage Company
03.2017 - 03.2018
Personal Banker - Wells Fargo Bank
09.2016 - 03.2017
Mortgage Loan Originator - Wells Fargo Home Mortgage
11.2014 - 09.2016
Teller - Wells Fargo Bank
05.2010 - 11.2014
Realtor - Meybohm Realtors
05.2007 - 04.2010
Westside High School - High School Diploma,
Augusta College - some college completed,

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Shannon Brown