Shannon Brown
Sulphur,LA
Summary
Adept at multitasking and interpersonal communication, I enhanced guest satisfaction at Richmond Marriott by streamlining check-in processes and resolving issues promptly. My expertise in keyboarding and adaptability contributed to efficiently managing workloads across various roles, notably improving team efficiency at Whataburger Restaurants L&C by completing tasks quickly and accurately.
Overview
24
24
years of professional experience
Work History
Team Member
Whataburger Restaurants L&c
10.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Assistant Manager
Family Dollar
01.2020 - 06.2020
- Assisted the Store Manager with record keeping, including payroll, scheduling, and cash register deposits and receipts, Provided excellent customer service, answer questions, and resolve customer concerns, Maintained inventory levels and assist with ordering merchandise
Shift Lead
Checkers
06.2016 - 07.2018
- Overseeing the restaurant's operations to ensure it runs smoothly, Making sure that company policies and procedures are followed, Teaching team members about company operations, policies, and procedure, Handling cash drops from the register and managing cash drawe: Working to achieve sales and profit goals
Server
Waffle House
04.2015 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Night Auditor
Tides Inn
09.2007 - 11.2008
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Agent
Holiday Inn Express Hotel
02.2006 - 10.2006
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Law Library Clerk
CORESTAFF Services/ Library of Congress
06.2002 - 08.2003
- Updated reference materials regularly, ensuring access to current information on legislation changes or court decisions that impact legal practice areas.
- Analyzed usage patterns to determine resource allocation priorities, optimizing the selection of materials in high demand areas.
- Managed library budget effectively, ensuring the timely acquisition of new resources and materials for patrons.
- Increased library usage by promoting available resources through newsletters, workshops, and training sessions.
Front Desk Agent
Richmond Marriott
10.2000 - 05.2001
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Marketing
University of Louisiana
Lafayette, Louisiana01.2017
Business Administration
Rappahannock Community College
Warsaw, Virginia01.2006
Economics
Prince George Community College
Largo, Maryland01.2003
Business Management
Virginia Commonwealth University
Richmond, Virginia01.2002
High School Diploma - Advanced Studies
Northumberland High
Heathsville, Virginia06.2000
Skills
- Keyboarding: Expert
- Attention to detail: Expert
- Interpersonal Communication: Expert
- Accounts Receivable/Payable: Experienced
- MS Office: Skillful
- Adaptability: Expert
- Critical Thinking: Experienced
- Problem Solving: Experienced
Accomplishments
- Achieved Customer Service Satisfaction through effectively helping with pushing out customers orders within the 10min
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of 5 months.
- Supervised team of 4 staff members.
Timeline
Team Member
Whataburger Restaurants L&c
10.2024 - Current
Assistant Manager
Family Dollar
01.2020 - 06.2020
Shift Lead
Checkers
06.2016 - 07.2018
Server
Waffle House
04.2015 - 06.2016
Night Auditor
Tides Inn
09.2007 - 11.2008
Front Desk Agent
Holiday Inn Express Hotel
02.2006 - 10.2006
Law Library Clerk
CORESTAFF Services/ Library of Congress
06.2002 - 08.2003
Front Desk Agent
Richmond Marriott
10.2000 - 05.2001
Marketing
University of Louisiana
Business Administration
Rappahannock Community College
Economics
Prince George Community College
Business Management
Virginia Commonwealth University
High School Diploma - Advanced Studies
Northumberland High
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