Shannon Brown
Macon,GA
Summary
Skilled Administrative Assistant with proven expertise in managing confidential documents and enhancing office efficiency, notably at Piedmont Macon Medical. Demonstrates exceptional computer skills and interpersonal abilities, ensuring seamless operations and superior customer satisfaction. Adept at prioritizing tasks and leveraging Microsoft Office Suite to streamline processes, contributing to significant improvements in organizational productivity.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Piedmont Macon Medical
Macon, GA
08.2021 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained inventory of office supplies and placed orders when necessary.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Assisted with customer requests and answered questions to improve satisfaction.
Unit Secretary
Coliseum Medical Center
Macon, GA
03.2010 - 08.2021
- Managed confidential information with discretion and in accordance with HIPAA guidelines.
- Monitored office supplies inventory and placed orders when necessary.
- Coordinated daily schedules and appointments for medical staff and patients.
- Maintained a clean and organized front desk and reception area.
- Compiled and filed medical reports, charts, and correspondence.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
- Scheduled patient tests, procedures, and follow-up appointments.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Prepared documents for signature by physicians or other authorized personnel.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
Education
Associate of Science - Social Work
Georgia Military College
Milledgeville, GA03-2016
High School Diploma -
Southeast High
Macon, GA06-1992
Skills
- Computer skills
- Multi-line telephone systems
- Confidential document control
- Letter preparation
- Mail handling
- Scheduling
- Filing
- Microsoft
- Microsoft Office Suite
- Records retrieval
- Technical support
- Clerical support
- Strong interpersonal skills
- Prioritization
- Customer service
- Travel arrangements
References
- Available upon request
Timeline
Administrative Assistant
Piedmont Macon Medical
08.2021 - Current
Unit Secretary
Coliseum Medical Center
03.2010 - 08.2021
Associate of Science - Social Work
Georgia Military College
High School Diploma -
Southeast High
Similar Profiles
Mason McDanielMason McDaniel
RN House Supervisor at Piedmont Macon Medical/Macon NorthRN House Supervisor at Piedmont Macon Medical/Macon North
Cencereitte Canty-JacksonCencereitte Canty-Jackson
RN Staff Nurse at Piedmont Macon Medical formerly Coliseum Medical CenterRN Staff Nurse at Piedmont Macon Medical formerly Coliseum Medical Center
Kaitlynn WeumKaitlynn Weum
Charge Nurse, Nurse Educator at Piedmont Macon MedicalCharge Nurse, Nurse Educator at Piedmont Macon Medical
QUANYA RICHARDSQUANYA RICHARDS
Secretary of Surgical Services at Piedmont Macon MedicalSecretary of Surgical Services at Piedmont Macon Medical
Donnovan DiazDonnovan Diaz
Customer Support Specialist at Eagleview TechnologiesCustomer Support Specialist at Eagleview Technologies