Shantara Hill
Hermitage,TN
Summary
During my career, I have maintained a focus on excellence and promoting the company's core values. I take the initiative to further my training and foster productive relationships with team members. This enables me to consistently provide an unparalleled customer experience.
Healthcare professional with proven track record in scheduling and managing patient appointments efficiently. Known for attention to detail and ability to handle high volumes of patient data. Reliable team collaborator who adapts to changing needs and focuses on achieving results. Skilled in patient communication and time management.
Overview
17
17
years of professional experience
Work History
Patient Appointment Coordinator
Century Farms Dental
12.2024 - Current
- Facilitated smooth patient flow by coordinating check-in, insurance verification, and payment processing procedures.
- Increased patient retention by providing compassionate assistance during appointment scheduling and follow-up processes.
- Supported healthcare team coordination by promptly communicating schedule changes or special requests to providers and nursing staff.
- Participated in team meetings and trainings to continuously improve knowledge of practice offerings, policies, and procedures.
- Resolved conflicts related to double-bookings or overbooking in a tactful manner that prioritized patient needs while considering provider workload.
- Ensured compliance with HIPAA regulations while handling sensitive medical information during scheduling processes and correspondence.
- Optimized provider availability by routinely monitoring schedules for accuracy and balance of appointments across different service offerings.
- Promoted a welcoming environment by greeting patients upon arrival and providing assistance throughout the visit as needed.
- Increased efficiency with thorough pre-appointment preparation, including gathering relevant medical documentation from referring physicians.
- Improved patient satisfaction by efficiently scheduling and confirming appointments.
- Followed up with patients to reschedule missed appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Owner
Dizelle’s Essential Cleaning & Painting
05.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Established foundational processes for business operations.
Registered Medical Assistant
Vanderbilt VHVI MCE CLINIC
01.2016 - 04.2017
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Perform ECG and schedule SV02, TEE stress testing
- Scheduling consults, return and discharge follow-up appointments through EPIC systems(Electronic Health Record software)
- Communicate with patients, in-house Doctors, enter lab results and prescriptions through Vanderbilt's Starpanel (electronic medical records and clinical workflow)
Registered Medical Assistant
Centennial Heart at Summit
04.2017 - 08.2017
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Perform ECG
- Scheduling consults, return and discharge follow-up appointments through ECW systems(Electronic Health Record software)
- Communicate with patients, in-house Doctors, enter lab results and prescriptions through Centennial's ECW (electronic medical records and clinical workflow)
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
Youth Care Worker 2/Shift Supervisor
G4S ACADEMY FOR YOUNG WOMAN
02.2015 - 11.2015
- Participate in escape apprehension and emergency response activities
- Responsible for writing comprehensive, factual, incident reports and/ or filling out short forms such as head counts, safety reports to give routine and detailed information and entering proper reports into TFACTS
- Provide transportation for youth
- Supervising a maximum of twenty employees and up to (52) youth
- Provide safety and security to facilities and youth through proper youth supervision
Medical Assistant
CAMERON TUCKER STAFFING AGENCY
08.2014 - 02.2015
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Clean and sterilize instruments and dispose of contaminated supplies
- Show patients to examination rooms and prepare them for the physician
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative/Supervisor
BRODIES CLEANING SERVICE
12.2009 - 08.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers
- Check to ensure that appropriate changes were made to resolve customers' problems
- Solicit sales of new or additional services or products
- Supervise employees during commercial and residential cleaning
Medical Assistant
GOLD'S SKIN CARE
06.2008 - 05.2010
- Performed patient check-in including gathering past medical history information
- Obtained specimens, weights, and vital signs of patients
- Documented patient information in charts
- Administered injections and oral medications
Education
Pre-Law Candidate -
Volstate Community College
Gallatin, TN08.2018
Medical Assistant -
Remington College
Nashville, TN07.2008
Nursing Assistant Certificate -
NATS Incorporated
Nashville, TN03.2003
Skills
- Proficient in Microsoft Office Suite
- Excellent Customer Service
- Excellent Time Management
- Awareness of OSHA Regulations
- Organized and Detail-Oriented
- TOPS Certified
- Teen Outreach Program Facilitator
- Problem solving
- Data Entry
- Excellent communication skills
- Insurance verification
Languages
English
Timeline
Patient Appointment Coordinator
Century Farms Dental
12.2024 - Current
Owner
Dizelle’s Essential Cleaning & Painting
05.2020 - Current
Registered Medical Assistant
Centennial Heart at Summit
04.2017 - 08.2017
Registered Medical Assistant
Vanderbilt VHVI MCE CLINIC
01.2016 - 04.2017
Youth Care Worker 2/Shift Supervisor
G4S ACADEMY FOR YOUNG WOMAN
02.2015 - 11.2015
Medical Assistant
CAMERON TUCKER STAFFING AGENCY
08.2014 - 02.2015
Customer Service Representative/Supervisor
BRODIES CLEANING SERVICE
12.2009 - 08.2014
Medical Assistant
GOLD'S SKIN CARE
06.2008 - 05.2010
Medical Assistant -
Remington College
Nursing Assistant Certificate -
NATS Incorporated
Pre-Law Candidate -
Volstate Community College
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