Shannon Brown
Goodwater,AL
Summary
Compassionate CNA with extensive experience at Lineville Health & Rehab, excelling in patient care and vital signs monitoring. Recognized for enhancing patient satisfaction through attentive support and effective communication. Proven ability to train new staff and maintain safety protocols, ensuring a high standard of care in fast-paced environments.
Overview
6
6
years of professional experience
Work History
CNA
Lineville Health & Rehab
04.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Assembly Line Production Worker
Honda Manufacturing of Alabama
06.2023 - 03.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
- Enhanced production efficiency by assembling products quickly and accurately on the assembly line.
- Maximized output by working efficiently under pressure during periods of high demand or tight deadlines.
- Adhered to strict safety protocols, minimizing workplace accidents and injuries during the assembly process.
- Assisted with training new employees, sharing expertise and best practices for assembly line work.
- Troubleshot issues with machinery or components promptly, preventing delays in the overall production process.
- Increased product quality through thorough inspection of assembled items before packaging.
- Promoted teamwork among colleagues through effective communication skills and collaboration efforts on the production floor.
Customer Service Representative
Courtesy Call
02.2019 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
High School Diploma -
Cornerstone Christian Academy
Townsend, GA08.2021
Skills
- Patient care
- Vital signs measurement
- Personal hygiene assistance
- Wound care
- Transfer techniques
- Call light response
- Team collaboration
- Time management
- Communication skills
- Safety protocols
- Quality control
- Training new staff
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Basic life support
- End-of-life care
- Patient transfers
- Emergency response
- Problem-solving
- Multitasking and organization
- Flexibility and adaptability
Timeline
CNA
Lineville Health & Rehab
04.2024 - Current
Assembly Line Production Worker
Honda Manufacturing of Alabama
06.2023 - 03.2024
Customer Service Representative
Courtesy Call
02.2019 - 07.2021
High School Diploma -
Cornerstone Christian Academy
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