Shannon Brown
Eagle Mountain,UT
Summary
Dynamic and compassionate Host Home Provider at North Eastern Services, skilled in implementing personalized care plans and enhancing client communication. Proven ability to foster relationships and advocate for clients, ensuring their well-being and independence. Adept in medication administration and crisis intervention, contributing to improved quality of life outcomes.
Overview
2020
2020
years of professional experience
Work History
Host Home Provider
North Eastern Services
- Conducted assessments of potential host homes evaluating suitability based on safety and accessibility requirements.
- Facilitated strong relationships between clients and their natural support networks contributing to long-term stability.
- Organized recreational activities tailored to individual interests leading to improved mental health outcomes for clients.
- Implemented evidence-based practices leading to better quality of life indicators among the host home population.
- Administered medication as prescribed by physicians, ensuring proper dosage and adherence to schedules.
- Collaborated with healthcare professionals to ensure clients received appropriate medical care and support services.
- Assisted clients with daily living tasks, promoting their independence and overall wellbeing.
- Improved client communication skills through consistent modeling and reinforcement strategies.
- Offered emotional support to clients during challenging times or when facing personal obstacles.
- Provided transportation for clients to appointments, social events, and community activities, fostering social engagement and inclusion.
- Provided respite care services allowing family caregivers an opportunity for rest and rejuvenation.
- Advocated on behalf of clients during meetings with service providers securing additional resources and supports.
- Delivered comprehensive training on emergency procedures for all household members resulting in increased preparedness in crisis situations.
- Enhanced client experience by providing a safe, supportive, and welcoming living environment.
- Developed personalized care plans for each client to address their unique needs and goals.
- Implemented positive behavior management techniques effectively reducing instances of challenging behaviors among clients.
- Coordinated with interdisciplinary teams including therapists, case workers and family members to provide seamless care.
- Maintained accurate records of client progress, ensuring timely updates for families and case managers.
- Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
Office Manager
Premier Moving Services
06.2008 - 02.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Medical Assistant/ Radiology Technologist - Medicine
American Institute of Medical And Dental Technolog
Provo, UT05.1999
Timeline
Office Manager
Premier Moving Services
06.2008 - 02.2020
Host Home Provider
North Eastern Services
Medical Assistant/ Radiology Technologist - Medicine
American Institute of Medical And Dental Technolog
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