Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Brown

West Covina,CA

Summary

Detail-oriented professional with strong cash handling, inventory management, and food safety compliance skills. Demonstrated ability to manage multiple tasks efficiently while delivering exceptional customer service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Wing Expert

Wingstop
Riverside, California
10.2024 - 07.2025
  • Prepared wings according to specific recipes and customer preferences.
  • Maintained cleanliness and organization of the kitchen workstations.
  • Assisted in inventory management by tracking wing supplies and ingredients.
  • Followed safety guidelines for food handling and equipment usage.
  • Collaborated with team members to ensure timely service during busy hours.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash, credit, and debit transactions accurately and securely.
  • Restocked merchandise shelves to maintain inventory levels and availability.
  • Communicated promotions and loyalty programs to enhance customer engagement.

Cashier/Head Food Runner

Slice House
Riverside, California
07.2024 - 01.2025
  • Delivered food promptly to tables, ensuring accuracy and presentation.
  • Assisted servers by restocking supplies and maintaining cleanliness in dining areas.
  • Communicated with kitchen staff to coordinate timely food preparation and delivery.
  • Responded to customer inquiries regarding menu items and specials effectively.
  • Maintained organized trays for efficient service during high-volume periods.
  • Maintained accurate cash drawer and balanced registers at shift end.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Administrative Assistant/Customer Service Representative

Lotus Medical Career College
Pomona, California
06.2023 - 01.2024
  • Managed daily office operations and coordinated administrative tasks for smooth workflow.
  • Assisted students with enrollment processes and responded to inquiries promptly.
  • Organized and maintained student records using digital filing systems effectively.
  • Scheduled appointments and meetings for faculty, ensuring efficient time management.
  • Supported faculty in classroom preparation by organizing materials and resources.
  • Answered phone calls and routed inquiries to relevant staff members.
  • Performed clerical tasks such as filing, copying, faxing.
  • Assisted with data entry and filing of documents.
  • Reviewed, coded and scanned correspondence prior to filing.
  • Maintained filing systems for records, correspondence, reports and documents.

Courtesy Clerk

Rayley's
Chico, California
09.2019 - 02.2023
  • Assisted customers with inquiries and provided friendly service throughout the store.
  • Stocked shelves and ensured products were organized and displayed attractively.
  • Bagged groceries efficiently while ensuring customer satisfaction at checkout.
  • Provided support during store promotions by setting up displays and signage.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Assisted with price checks, go-backs, and replenishing supplies.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.

Cashier/ Grocery Stocker

Costco
Chico, California
10.2018 - 03.2019
  • Handled returns and exchanges according to store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Identified needs of customers promptly and efficiently.
  • Stocked shelves with products according to store layout and customer demand.
  • Organized inventory to ensure easy access and efficient replenishment.
  • Assisted customers by locating products and answering inquiries promptly.
  • Monitored product expiration dates and removed outdated items from shelves.

Hostess/Server

Rusty Bucket Restaurant and Tavern
Columbus, Ohio
03.2016 - 02.2018
  • Greeted guests warmly and ensured a positive first impression.
  • Managed reservations and organized seating arrangements efficiently.
  • Coordinated with servers to facilitate smooth dining service.
  • Assisted guests with menu inquiries and special requests promptly.
  • Took and processed food and beverage orders efficiently and accurately.
  • Prepared tables for service by setting up utensils, glassware, and condiments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server

Bob Evans Restaurant
Columbus, Ohio
07.2014 - 12.2016
  • Took orders and communicated with kitchen staff for timely meal preparation.
  • Resolved customer complaints promptly to maintain guest satisfaction standards.
  • Upsold menu items effectively to enhance guest experiences and increase sales.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Server/ Hostess

Outback Steakhouse
Chico, California
09.2012 - 02.2014
  • Managed tables efficiently to ensure timely service and guest satisfaction.
  • Collaborated with kitchen staff to coordinate food orders and special requests.
  • Maintained cleanliness and organization of dining area for optimal guest comfort.
  • Handled cash and processed payments accurately at the end of meals.
  • Upsold menu items to guests, enhancing their dining choices and experience.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Delivered food orders promptly and courteously.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Prepared drinks according to standard recipes.
  • Informed customers of daily specials and signature menu items.

Education

High School Diploma -

Fairview High School
Chico, CA
05-2011

Skills

  • Cash handling
  • Point-of-sale operation
  • Inventory management
  • Food safety compliance
  • Time management
  • Communication skills
  • Point-of-sale system
  • Merchandise restocking
  • Positive and professional
  • Product knowledge
  • Data inputting
  • Telephone skills
  • Basic accounting
  • Scheduling
  • Appointment scheduling
  • Sales upselling
  • Adaptability

Certification

Food Handler Certified

Timeline

Wing Expert

Wingstop
10.2024 - 07.2025

Cashier/Head Food Runner

Slice House
07.2024 - 01.2025

Administrative Assistant/Customer Service Representative

Lotus Medical Career College
06.2023 - 01.2024

Courtesy Clerk

Rayley's
09.2019 - 02.2023

Cashier/ Grocery Stocker

Costco
10.2018 - 03.2019

Hostess/Server

Rusty Bucket Restaurant and Tavern
03.2016 - 02.2018

Server

Bob Evans Restaurant
07.2014 - 12.2016

Server/ Hostess

Outback Steakhouse
09.2012 - 02.2014

High School Diploma -

Fairview High School