Shannon Browning

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• Provided exceptional customer service with empathetic listening and effective problem-solving skills.
• Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.

• Streamlined check-in processes for faster service, resulting in reduced wait times.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
• Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.

• Used computerized ticketing systems to process ticket orders accurately and securely.
• Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
• Answered customer inquiries regarding ticket availability, pricing and event information.
• Processed cash and credit card transactions securely and promptly for customer payments.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Helped customers locate products and checked store system for merchandise at other sites.