SHANNON JEFFCOAT
Norton,KS
Summary
Dynamic Franchise Business Consultant with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Talented Deli Manager adept at training employees, leading teams, and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
18
18
years of professional experience
Work History
Franchise Business Consultant
Hays Food Systems. Inc.
05.2017 - 08.2024
- Optimized inventory management practices across all franchises, reducing waste while maintaining adequate stock levels for optimal sales performance.
- Maintained territory of over 70 locations spread out through Nebraska, Kansas and Colorado.
- Developed peer and mentor relationship with small business owners and conducted in-depth consulting engagements to identify opportunities to enhance owner profitability, growth and performance.
- Assisted new franchise owners in establishing successful businesses from initial setup through ongoing support and guidance.
- Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
- Facilitated smooth transitions during the acquisition or sale of franchise locations, minimizing disruption to daily operations.
- Assisted implementation of quarterly promotions throughout stores
Deli Manager
Allen's Superstore
01.2007 - 05.2017
- Following and training associates in proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Preparing and maintaining inventory records
- Addressing customer concerns and resolving all issues to customers' satisfaction
- Writing weekly ads for deli department
- Interviewing and hiring process.
- Maintained organized workspace, facilitating efficient workflow and reduced preparation time.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Worked closely with other department managers to improve cross-functional collaboration within store.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Set schedules for 10-15 staff by planning and designating shifts and hours.
Education
High School Diploma -
Hastings High School
Hastings, NE01.1990
Skills
- 27 years retail experience
- Operations Management
- Business Analysis
- Franchise Development
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Adaptability and Flexibility
- Professionalism
- Food Safety Compliance
- Merchandising Strategies
- Customer Service
- Inventory Management
- Team Leadership
- Training and Onboarding
- Inventory Control
Timeline
Franchise Business Consultant
Hays Food Systems. Inc.
05.2017 - 08.2024
Deli Manager
Allen's Superstore
01.2007 - 05.2017
High School Diploma -
Hastings High School