Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shannon Buckley

1212 Old Franklin Hwy Hearne,TX

Summary

Dynamic professional with extensive experience in emergency response and conflict de-escalation, honed as a Correctional Officer with the Texas Department of Criminal Justice. Proven ability to maintain safety and security while delivering exceptional customer service. Skilled in incident documentation and CPR, demonstrating resilience and strong problem-solving capabilities in high-pressure environments.

Overview

25
25
years of professional experience

Work History

Volunteer Firefighter Probationary

Wheelock Fire Department
Wheelock, TX
07.2025 - Current
  • Provided rapid firefighting support during emergency calls to ensure safety.
  • Participated in training exercises to enhance techniques and foster teamwork.
  • Responded promptly to emergency calls for fire and rescue operations.
  • Engaged in training sessions to refine firefighting skills and strategies.

Correctional Officer

Texas Department Of Criminal Justice
Bryan, TX
04.2024 - 07.2025
  • Monitored inmate behavior to ensure safety and security within facility.
  • Conducted regular inspections for compliance with safety regulations and protocols.
  • Supervised inmate activities during meals, recreation, and work assignments.
  • Documented incidents and prepared reports on inmate behavior and facility conditions.
  • Executed random searches of common areas and inspected cells for contraband.
  • Utilized video surveillance systems to observe prisoner activity throughout facility.
  • Employed de-escalation techniques and physical restraints to manage unruly inmates.
  • Provided first response medical care in emergencies until professional staff arrived.

Customer Service Representative

Temp Agency
Austin, TX
08.2021 - 02.2023
  • Managed customer inquiries via phone and chat, achieving prompt response times.
  • Resolved technical issues through remote support tools to improve user experience.
  • Documented customer interactions in CRM system to maintain accurate records.
  • Verified data entry accuracy in company database to ensure data integrity.
  • Conducted research using computer systems to support customer accounts effectively.
  • Identified customer complaints and executed action plans for resolution.
  • Participated in weekly team meetings to evaluate progress toward management objectives.
  • Delivered technical support for hardware and software issues across departments.

Job Gap

Disability
Taylor, TX
03.2010 - 02.2019
  • Was on a medical disability 2010 to 2019 and was in between jobs during 2019 to 2024

Hospital Volunteer

Seton Medical Center Williamson
Round Rock, TX
02.2011 - 10.2016
  • Provided support for daily activities, enhancing patient comfort within hospital settings.
  • Coordinated patient services while delivering administrative assistance to healthcare staff.
  • Facilitated emotional support through engagement with patients during their stay.
  • Organized hospital events to boost morale and elevate patient experience.
  • Ensured cleanliness in common areas to promote safety throughout the facility.
  • Educated new volunteers on best practices for patient interaction and hospital protocols.
  • Greeted visitors, directing them efficiently to various departments.
  • Assisted nurses with non-medical tasks, including meal delivery and errands.

Offender Records

Texas Department Of Criminal Justice
Huntsville, TX
05.2005 - 02.2010
  • Completed day-to-day duties accurately and efficiently.
  • Processed inmate records for accuracy and compliance with legal standards.
  • Maintained confidential files and ensured secure storage of sensitive information.
  • Coordinated inmate data entry into management software for tracking purposes.
  • Conducted periodic audits of inmate records to ensure accuracy and completeness.
  • Processed incoming documents and maintained organized filing systems.
  • Assisted customers by answering inquiries and providing necessary information.
  • Managed inventory of office supplies and ordered replacements as needed.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Performed data entry tasks to update customer accounts records.
  • Transcribed audio recordings with high accuracy and attention to detail.
  • Reviewed transcripts for clarity and consistency before final submission.
  • Edited and proofread transcribed documents to ensure accuracy and completeness.
  • Transcribed documents and maintained high levels of accuracy.
  • Managed incoming and outgoing records to ensure proper documentation.
  • Processed requests for information from staff and external parties.
  • Maintained confidentiality of sensitive documents following compliance standards.
  • Processed incoming mail by sorting, logging, scanning and filing appropriately.
  • Retrieved, sorted, copied and filed all documents and paperwork.

Soldier/Cook

United States Army
Fort Campbell, KY
04.2004 - 04.2005
  • Managed logistics for effective supply distribution and resource allocation during stressful situations.
  • Executed orders with professionalism while demonstrating compassion towards team members.
  • Showcased leadership by acquiring new skills relevant to mission success.
  • Gained expertise in small arms use and accountability protocols.
  • Facilitated training exercises to boost team readiness and overall efficiency.
  • Committed to ongoing education regarding military law, ethics, and conduct standards.
  • Prepared high-quality menu items in fast-paced kitchens to meet customer demands.
  • Ensured cleanliness of kitchen areas and enforced proper sanitation practices.

Medical Records Clerk

St Joseph Hospital
Madisonville, TX
06.2000 - 06.2002
  • Ensured compliance with health regulations while managing patient records and HIPAA standards.
  • Organized confidential medical files, facilitating efficient retrieval for healthcare professionals.
  • Processed medical records requests promptly, supporting timely care delivery.
  • Trained new personnel on effective records management protocols.
  • Maintained secure filing systems and safeguarded patient information throughout data transfers.
  • Conducted audits comparing physical documents with electronic health records for quality assurance.
  • Addressed inquiries from patients and healthcare providers about accessing medical records.
  • Retrieved patient charts, consolidating medical histories, lab results, and consents for proper filing.

Education

Computer Training Certification -

Stratford Career Institute
02-2019

High School Diploma -

Centerville High School
Centerville, TX
05-2000

EMT Basic -

Texas EMS School
Abilene, TX

Firefighter 1 And 2 -

IFSTA
Online

Criminal Justice -

Stratford Career Institute

Skills

  • Firefighting techniques
  • Emergency response
  • Conflict resolution
  • CPR and first aid certification
  • Inmate supervision
  • Safety protocols
  • Incident reporting
  • Customer service
  • Problem solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Regulatory compliance
  • Medical assistance
  • Stress resilience
  • Medical assessments
  • First response services
  • Fire safety practices
  • Patient care documentation
  • Medical equipment operation
  • Fire suppression tactics
  • Dispute resolution strategies
  • Multitasking and organization skills
  • Call center operations
  • Data entry proficiency
  • Transcription skills
  • File management expertise
  • Confidentiality and security practices
  • Keyboard shortcuts expertise
  • Microsoft Office proficiency

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Volunteer Firefighter Probationary

Wheelock Fire Department
07.2025 - Current

Correctional Officer

Texas Department Of Criminal Justice
04.2024 - 07.2025

Customer Service Representative

Temp Agency
08.2021 - 02.2023

Hospital Volunteer

Seton Medical Center Williamson
02.2011 - 10.2016

Job Gap

Disability
03.2010 - 02.2019

Offender Records

Texas Department Of Criminal Justice
05.2005 - 02.2010

Soldier/Cook

United States Army
04.2004 - 04.2005

Medical Records Clerk

St Joseph Hospital
06.2000 - 06.2002

Computer Training Certification -

Stratford Career Institute

High School Diploma -

Centerville High School

EMT Basic -

Texas EMS School

Firefighter 1 And 2 -

IFSTA

Criminal Justice -

Stratford Career Institute

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