Shannon Bugler
Salem,MA
Summary
Experienced and compassionate lead care manager motivated to positively impact program operations and participant success. Well-trained in behavioral health and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail. Adept at planning care and coordinating interdisciplinary teams. Decisive leader and creative problem solver with nearly 6 years of healthcare experience and 6 years of managerial experience in various fields.
Overview
12
12
years of professional experience
Work History
Lead Care Manager
Beth Israel Lahey Health Behavorial Services
Danvers, MA
01.2019 - 03.2023
- Perform outreach and engagement, care coordination, care management, and care transition functions and activities for complex individuals with medical and behavioral health needs.
- Assume responsibility for a mixed acuity case load up to 60 clients and utilize a person-centered framework to identify client’s goals and help resolve barriers.
- Obtain consents, gather all of clinical information, and develop a person-centered treatment plan.
- Facilitate communication among and coordinate with the client, health care providers, and other providers who serve the client.
- Execute the activities necessary to support treatment plan.
- Assist client in navigating the network of community based services and facilitate referrals to resources.
- Develop and maintain collaborative relationships with community based organizations.
- Mentor team members and provide feedback.
- Create presentations and provide training to team members.
- Responsible for timely and accurate electronic health record documentation.
- Participate in monthly Grand Rounds with BHCP Medical Director.
- Assisted in the development and implementation of quality goals and objectives including increasing the engagement rate of client referrals within the 122 days from 28% to 75.21%.
Residence Manager
The Salvation Army Adult Rehabilitation Center
Saugus, MA
12.2018 - 03.2020
- Assist in daily operations of the residential program by enforcing house rules, policies, and security of center.
- Provide crisis intervention counseling with clients as needed.
- Complete all necessary shift documentation and paperwork.
- Supervision of client programming and recreational activities.
- Recovery support to clients with substance use disorder as well as case management duties including running groups, preparing notes, and one on one client interaction.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and coordinated educational programs for residents.
- Communicated with staff to resolve problems with individual clients.
- Conducted regular rounds to keep residents and areas safe and secure.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Interfaced with clients to address and resolve complaints or grievances.
- Fostered relationships with clients and worked with new clients to optimize acclimation and ease transition to new living environment.
- Supervised urine screening conducted.
Recovery Specialist
Beth Israel Lahey Health Behavioral Services
Danvers, MA
04.2017 - 01.2019
- Recovery support to clients detoxing from drugs and alcohol as well as case management duties including running groups, preparing notes and one on one client interactions.
- Mentor and train new hires by offering insight into job duties and accessing shift performance.
- Assisted nursing with recording vitals and monitoring medication administration.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Observes and supervises buildings and grounds and reports anything unusual to supervisor/nurse on duty.
- Completes all necessary shift documentation and paperwork.
- Shares supervision of client programming and recreational activities, facilitates community meetings, and mediate client disputes.
- Transport clients to medical appointments and programs for further treatment.
- Picked up client's medications at local pharmacy.
- Demonstrated dedication to providing quality care through continued training and education.
- Remained level-headed and proactive during emergency situations.
- Responsible for timely and accurate electronic health record documentation.
- Admissions:
- Compiled client admission packets
- Coordinated with Admission nurse to ensure all admissions were completed accurately and in a timely manner.
- Completed intake documents with all new admissions.
- Conducted search of client and client belongings to ensure no contraband were present to ensure the safety and well being of the client and client/staff on the unit.
- Supervised urine screens conducted.
Cosmetics Business Manager
Macy's - Christian Dior
Peabody
07.2011 - 10.2016
- Established sales goals, tracking individual employee performance toward benchmarks.
- Delegated work to staff, setting priorities and goals.
- Communicated and coached with team daily business strategy.
- Trained team on selling techniques and product knowledge.
- Motivated and developed team to improve retention.
- Developed and utilized client files to maintain customer personal information.
- Ensured counter was adequately staffed, stocked, cleaned, and properly merchandised.
- In fiscal years 2013 and 2015 business was increased over 20 percent. Grew repeat client business to over 40 percent by utilizing client files to maintain relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
Education
Medical Billing And Coding With CMAA
North Shore Community College
Danvers, MA09-2024
Community Health Worker Core Competency Training
Cambridge Health Alliance
Cambridge2021
Certified Nursing Assistant
American Red Cross
Boston, MA2011
Broadcast Journalism
Keene State College
Keene, NH2009
Skills
- Multidisciplinary team collaboration
- Exemplary management skills
- Care plan management
- Patient-centered care
- Excellent interpersonal skills
- Meeting facilitation
- Performance metrics
- Skilled multi-tasker
- Medical coding understanding
- Medicare/Medicaid
- Medical Records
- EHR Documentation
- HIPAA guidelines
- Substance subject matter expert
- Mental Health First Aid
- Emergency response training
- Medical terminology proficiency
Timeline
Lead Care Manager
Beth Israel Lahey Health Behavorial Services
01.2019 - 03.2023
Residence Manager
The Salvation Army Adult Rehabilitation Center
12.2018 - 03.2020
Recovery Specialist
Beth Israel Lahey Health Behavioral Services
04.2017 - 01.2019
Cosmetics Business Manager
Macy's - Christian Dior
07.2011 - 10.2016
Medical Billing And Coding With CMAA
North Shore Community College
Community Health Worker Core Competency Training
Cambridge Health Alliance
Certified Nursing Assistant
American Red Cross
Broadcast Journalism
Keene State College