Shannon Burcham
Arlington,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Statement Representative
American Card Services
03.2021 - Current
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Contacted merchants to inform them of an overbilling on their accounts.
- Directed merchants to numerous portals and gave them detailed instructions to access their merchant statements.
- Communicated timely and effectively with sales and service department about individual customer issues.
- Maintained respectable and effective communication in difficult situations.
Education
High School Diploma -
Irving High School
Irving, TX05.2002
Skills
- Product Promotion
- Cross-Functional Team Development
- Excellent customer service
- Assists customers over the phone
- Determines what customer needs by asking pertinent questions
- Excellent communication skills, verbal and written
- Contract Negotiation Expertise
- Account Servicing
Timeline
Statement Representative
American Card Services
03.2021 - Current
High School Diploma -
Irving High School
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