Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Burkett

Shannon Burkett

RELATIONSHIP SPECIALIST
Citrus Springs,FL

Summary

Experienced technology and customer service professional with over 20 years of hands-on experience. Proven track record in inventory management, loan processing, and team leadership. Dedicated to elevating client satisfaction and loyalty through innovative problem-solving and meticulous attention to detail. Keen on driving success in fast-paced settings.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work History

Relationship Banker

VyStar Credit Union
Ocala, Florida
12.2022 - Current
  • Provide top-tier service, boosting member satisfaction and retention.
  • Manage accounts with precision, ensuring seamless transactions.
  • Process loans efficiently, delivering prompt decisions and support.
  • Facilitate card and check orders, ensuring uninterrupted member access.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
  • Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.

Sales Representative

National Parts Depot
Ocala, Florida
02.2020 - Current
  • Efficiently processes customer orders, enhancing client satisfaction and retention.
  • Accurately pulls and prepares parts for orders, ensuring timely delivery.
  • Handles returns with precision, maintaining inventory accuracy and customer trust.

Manager/Foreman

Luxury Sound & Vision
Ocala, Florida
10.2019 - 02.2020
  • Led installation of TV, audio/video, and smart home systems, enhancing customer satisfaction.
  • Managed follow-up services, ensuring system functionality and client contentment.
  • Utilized technical skills to troubleshoot and resolve installation issues promptly.
  • Collaborated with team to optimize installation processes, improving efficiency.

Regional Tech Supervisor

Mastec Advanced Technologies
Ocala, FL
08.2008 - 09.2019
  • Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
  • Promoted a positive work environment by fostering open communication channels between team members and encouraging professional growth opportunities.
  • Cultivated a culture of safety within the workplace by enforcing compliance with established procedures, guidelines, and regulatory requirements related to technology use.

Education

High School Diploma -

Salley High School
Wagener, SC
08.1997 - 06.1998

Skills

  • Technical support

  • Attention to detail

  • Problem-solving aptitude

  • Technical solutions

  • Teamwork and collaboration

  • Issue resolution/troubleshooting

  • Application support

  • Technical consulting

Timeline

Relationship Banker

VyStar Credit Union
12.2022 - Current

Sales Representative

National Parts Depot
02.2020 - Current

Manager/Foreman

Luxury Sound & Vision
10.2019 - 02.2020

Regional Tech Supervisor

Mastec Advanced Technologies
08.2008 - 09.2019

High School Diploma -

Salley High School
08.1997 - 06.1998

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