Shannon Burks
Summary
Reliable employee. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task at hand and training in this profession. Motivated to learn, grow and excel in this career field. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
BP
10.2022 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Checked and verified photo identification prior to granting facility access.
- Performed pat-downs to look for unauthorized materials and weapons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Army Medic
US Army
10.2018 - 10.2022
- Administered first aid treatment or life support care to over 100 sick or injured persons in pre-hospital settings.
- Inspected equipment and resolved deficiencies prior to in-service operations.
- Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
- Contacted medical facilities or departments to schedule patients for tests or admission.
- Attended over 30 training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments for 1 year.
- Placed patients on backboards or stretchers to safely load into ambulance.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Conducted end-of-shift cleaning, sanitation and resupply of equipment to promote organized, sanitary workstation.
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
- Interpreted limited histories and used physical examinations to identify potential underlying critical issues.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Administered first aid treatment or life support care to sick or injured persons in pre-hospital settings.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Operated electrocardiograms (EKGs), external defibrillators or bag valve mask resuscitators in advanced life support environments.
- Participated in team-building activities to enhance working relationships.
- Prepared variety of different written communications, reports and documents.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced emergency response capabilities by maintaining up-to-date knowledge of medical procedures and protocols for various situations.
Delivery Driver
Jimmy John's Gourmet Sandwiches
10.2017 - 10.2018
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
Assistant Manager
Little Caesars
02.2016 - 06.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Associate of Applied Science - Labor Studies
Indiana University Northwest
Gary, IN06-2028
High School Diploma -
Crown Point High School
Crown Point, IN06-2018
Skills
- First Aid/CPR
- Conflict Resolution Techniques
- Report Writing
- Patrol operations
- Surveillance
- Criminal investigations
- Personnel screening
- Emergency response
- Crime prevention
- Incident reporting
- Crisis management
- Threat assessment
- Military experience
Accomplishments
- Team leader for 5 soldiers
- Certified EMT
- Graduated Combat Medical course through U.S Army
- Taught and mentored soldiers
- Recognized for outstanding dedication to patient care.
- Promoted to Clinic floor leader
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- EMT - Emergency Medical Technician
- BLC- Basic Leadership Course
- Army Basic Training
- 68W AIT- Army combat medical school
- Basic Life Saver and CPR certified - 2/25/2025- 02/2027
- Certified Protection Officer, International Foundation for Protection Officers - 2024-Current
Timeline
Security Officer
BP
10.2022 - Current
Army Medic
US Army
10.2018 - 10.2022
Delivery Driver
Jimmy John's Gourmet Sandwiches
10.2017 - 10.2018
Assistant Manager
Little Caesars
02.2016 - 06.2017
Associate of Applied Science - Labor Studies
Indiana University Northwest
High School Diploma -
Crown Point High School