Shannon Burns

Lead Budtender

River Remedy

10.2022 - Current

Supervised daily operations of dispensary, ensuring compliance with state regulations and company policies.
Trained and mentored new budtenders on product knowledge and customer service techniques.
Managed inventory levels, coordinating restocking efforts to maintain product availability.
Provided exceptional customer service, addressing inquiries and recommending products based on individual needs.
Worked alongside management to develop promotional strategies, boosting customer engagement.
Participated in community outreach events representing the dispensary positively within local communities.
Evaluated operational processes, identifying areas for improvement to streamline workflows and enhance customer experience.
Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
Collaborated with team members to develop new product displays and promotional strategies, driving sales growth.
Contributed to the development of standard operating procedures and best practices, ensuring a consistent, high-quality experience for all customers.
Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
Assisted in inventory management, ensuring accurate tracking and timely replenishment of stock.
Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
Delivered exceptional customer service, resulting in repeat business and positive online reviews.
Increased daily sales through upselling techniques and effective communication of product benefits.
Implemented efficient cash handling procedures, maintaining accurate financial records and minimizing discrepancies.
Trained new budtenders on company policies, products, and sales techniques, fostering a culture of continuous improvement.
Restocked supplies and arranged displays.
Answered questions about medicinal and recreational uses and effects and qualities of different strains.