Shannon Bush
Anoka,MN
Summary
Detail-oriented medical scheduler with many years of experience arranging surgeries and appointments for patients. Strong background coordinating services by communicating with insurance companies, surgery facilities, and care team.
Overview
8
8
years of professional experience
Work History
Vascular Surgery Coordinator
Park Nicollet Methodist Hospital
02.2022 - Current
- Coordinated procedures for 3 vascular surgeons and 2 nurse practitioners
- Collaborated with vendors and service providers to coordinate required services and equipment needed for procedures.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding pre-operative instructions.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Located scheduling barriers and implemented appropriate solutions.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Used accurate procedure codes for billing purposes.
- Kept office spaces well-stocked with administrative and medical supplies.
- Updated patient financial information to promote accurate record keeping.
- Coordinated office schedules for new patients, diagnostic assessments, and procedures.
- Managed incoming telephone calls, took messages, and directed callers to personnel.
Pediatric Complex Clinic BMT Coordinator
M Health Fairview
Minneapolis, MN
03.2019 - 01.2022
- Coordinated multiple specialty consults for each incoming pediatric patient to determine qualification for research studies or procedures.
- Build complex appointment/procedure calendars for patients' parents to follow, to comply with treatment plans.
- Collaborated with staff to improve overall patient care and response times.
- Worked with operating facilities to schedule procedures on behalf of multiple surgeons.
- Located scheduling barriers and implemented appropriate solutions.
- Scheduled follow-up appointments as designated by physician.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Distributed treatment and procedural information to patients.
Surgery Scheduler/Administrative Assistant
Allina Health- Virginia Piper cancer center
Minneapolis, MN
03.2017 - 03.2019
- Worked with operating facilities to schedule procedures on behalf of 2 oncology surgeons.
- Checked patient insurance and collected pre-authorizations from providers.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Distributed treatment and procedural information to patients.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Prepared new charts, updated existing charts, and managed records transfers between offices.
- Called patients to schedule a large variety of specialty appointments and procedures.
- Answered 50-80 daily phone calls to schedule appointments and address patient inquiries.
- Coordinated office schedules for new patients' diagnostic assessments and procedures.
- Communicated with patients to gather intake data and verify chart information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Member Service Representative
HealthPartners Inc.
Bloomington, MN
8 2015 - 1 2017
- Offered exceptional customer service to differentiate and promote the company brand.
- Documented conversations with customers in EPIC system to track requests, problems and solution
- Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and customer conducted customers on current health care plans, benefits and claim processing status.
- Educated members on coverage criteria for all medical services.
- Trained new team members on various navigational duties and provided support
- Trained new team members on various navigational duties and provided support and
- Consulted with upset customers to determine best methods to resolve service and billing issues.
- Shared detailed information about more than 20 Healthcare options to help customers make decisions.
- Resolved escalated customer issues quickly to drive client retention.
Skills
- Microsoft proficiency
- Excellian (EPIC) proficiency
- Medical terminology knowledge
- Managing medical doctors' surgical and personal schedules
- Knowledge of operating room scheduling
- Coordinating appointments
- HIPAA compliance
- PC proficient
- Insurance pre-certification
- Referral verification
- Clinic operational processes
- Telephone etiquette
- Front desk operations
- Health information systems
- Clerical
- Medical software applications
- Multi-line telephone skills
- Customer service
- Administrative skills
Education
Highschool diploma 2007- Johnson Senior High School- Saint Paul
Timeline
Vascular Surgery Coordinator
Park Nicollet Methodist Hospital
02.2022 - Current
Pediatric Complex Clinic BMT Coordinator
M Health Fairview
03.2019 - 01.2022
Surgery Scheduler/Administrative Assistant
Allina Health- Virginia Piper cancer center
03.2017 - 03.2019
Member Service Representative
HealthPartners Inc.
8 2015 - 1 2017