Shannon Cahoon
Suffolk,VA
Overview
20
20
years of professional experience
Work History
Dispatcher
Evans Delivery Company
12.2024 - Current
- Dispatch regional drivers and optimize daily route assignments to maximize efficiency and on-time performance.
- Recruit, onboard, and train new drivers; prepare and distribute required paperwork.
- Maintain real-time tracking of drivers and deliveries; communicate status and updates via text and email.
- Ensure compliance with port procedures including ProPass and Norfolk port protocols; submit documentation to drivers and customers.
Vacation Rental Cleaner
SeaGlass Services
07.2025 - 10.2025
- Increased operational efficiency by streamlining daily workflow processes.
- Reduced customer complaints through improved service training for staff.
- Enhanced team performance by implementing regular feedback and coaching sessions.
- Achieved higher sales targets through targeted marketing strategies and promotions.
- Developed strong client relationships, resulting in increased customer loyalty and retention.
Fleet Assistant
Dragados
09.2022 - 09.2024
- Managed a 270-vehicle fleet, performing inspections, coordinating scheduled maintenance and repairs.
- Produced monthly fuel and mileage reports and maintained accurate records using Excel.
- Implemented process improvements to reduce vehicle downtime and improve fleet availability.
Dispatcher
NorthStar Transport
03.2021 - 09.2022
- Coordinated daily dispatch operations to ensure timely delivery of freight.
- Monitored vehicle performance and driver adherence to safety regulations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Bartender
Skeleton Key
05.2019 - 08.2022
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Dispatcher
Evans Delivery Company
09.2017 - 02.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Scheduled and organized delivery routes.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Coordinated daily dispatch operations to ensure timely delivery of freight.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Monitored vehicle locations to coordinate timely arrivals.
Bartender / Server
Arbor Sub & Pub
01.2016 - 05.2018
- Handle cash register operations accurately, ensuring proper transaction processing.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth service flow.
Waitress / Bartender
Amici’s
01.2011 - 03.2016
- Collaborated with kitchen staff to streamline order delivery process, enhancing overall efficiency.
- Delivered exceptional service in fast-paced environment, ensuring customer satisfaction and repeat business.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Front Desk Receptionist
Dr. Soni Internal Medicine
01.2006 - 12.2008
- Enhanced patient outcomes by coordinating with physicians in emergency settings.
- Streamlined treatment processes to improve efficiency in high-pressure environments.
- Facilitated rapid assessments to address changing patient conditions effectively.
- Monitored patient status to ensure timely and appropriate clinical interventions.
Education
High School Diploma -
Lakeland High School
Suffolk, VA01.2001
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Problem-solving
Timeline
Vacation Rental Cleaner
SeaGlass Services
07.2025 - 10.2025
Dispatcher
Evans Delivery Company
12.2024 - Current
Fleet Assistant
Dragados
09.2022 - 09.2024
Dispatcher
NorthStar Transport
03.2021 - 09.2022
Bartender
Skeleton Key
05.2019 - 08.2022
Dispatcher
Evans Delivery Company
09.2017 - 02.2021
Bartender / Server
Arbor Sub & Pub
01.2016 - 05.2018
Waitress / Bartender
Amici’s
01.2011 - 03.2016
Front Desk Receptionist
Dr. Soni Internal Medicine
01.2006 - 12.2008
High School Diploma -
Lakeland High School