Shannon Cain
Decatur,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the work place. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
ABA Behavior Therapist
Sycamore Academy Charter
08.2013 - 03.2021
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Developed and maintained clear, individualized documentation on each patient.
- Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
- Monitored and documented client progress using data collection techniques.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
Lunch Supervisor
Menifee Union School District
09.2009 - 04.2015
- Encouraged students to stay on task of eating meals by reminding students to remain seated and use inside voices.
- Directed scheduled movement of groups to and from playground, lunchroom and classrooms.
- Enforced lunchroom rules by redirecting negative student behavior.
- Communicated lunchroom rules and processes to students and staff to provide information and direction, supporting safe, timely mealtime experience.
Receptionist
BCI Framing
08.2005 - 05.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Vitatech Engineering
03.1999 - 09.1999
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
Hostess
JT Schmids
09.1998 - 03.1999
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hotel Front Desk Clerk
Disneyland Resort Campground
09.1997 - 08.1998
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hostess
Claim Jumper Restaurant
01.1996 - 08.1997
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Department Associate
Walmart
01.1995 - 12.1995
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Merchandise Sales Associate
Knotts Berry Farm
06.1991 - 01.1995
- Developed strong rapport with customers and created positive impression of business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Certificate - Travel And Tourism
American Career College
Irvine, CA07.1995
High School Diploma -
Lutheran High School of Orange County
Orange, CA06.1994
Skills
- Positive Interactions/ Customer Service
- Safety Procedures
- Verbal and Written Communication
- Calm Under Pressure
- Critical Thinking
- Decision Making
- Excellent Communications
Timeline
ABA Behavior Therapist
Sycamore Academy Charter
08.2013 - 03.2021
Lunch Supervisor
Menifee Union School District
09.2009 - 04.2015
Receptionist
BCI Framing
08.2005 - 05.2006
Receptionist
Vitatech Engineering
03.1999 - 09.1999
Hostess
JT Schmids
09.1998 - 03.1999
Hotel Front Desk Clerk
Disneyland Resort Campground
09.1997 - 08.1998
Hostess
Claim Jumper Restaurant
01.1996 - 08.1997
Department Associate
Walmart
01.1995 - 12.1995
Merchandise Sales Associate
Knotts Berry Farm
06.1991 - 01.1995
Certificate - Travel And Tourism
American Career College
High School Diploma -
Lutheran High School of Orange County
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