Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Campbell

Gilberts,Illinois

Summary

Highly organized Employee with exemplary multitasking, time management and customer service skills. A responsible professional willing to go extra mile to assist others with solving problems. Dedicated employee with excellent experience in the customer service field. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. A dependable and quick-learning team player with effective communication and organization skills. Organized office professional with top-notch administrative skills. A history of surpassing targets, satisfying members, customers and patient demands while contributing to team success. Independently handle clerical needs and correspondence to support smooth business operations.

Overview

15
15
years of professional experience

Work History

Front Office Receptionist

Elgin Country Club
08.2014 - 05.2020
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
  • Maintained a high level of professionalism while handling sensitive members information, ensuring privacy and confidentiality.
  • Contributed to the company's positive image by consistently delivering exceptional service to members and guest.
  • Coordinated meeting logistics, including room bookings, catering arrangements, and audio-visual equipment setup, and reservations.
  • Demonstrated adaptability in accommodating last-minute changes or emergencies in reservation scheduling without compromising overall efficiency.
  • Greeted incoming members, guest, and visitors professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Trained new team members on company procedures, customer service and issue resolution.

Camp Coordinator

Elgin Country Club
08.2014 - 05.2020
  • Managed daily operations of the camp, including staff scheduling, program planning, and budget management.
  • Created interesting and educational lesson plans and implemented activities while engaging with children.
  • Maintained camper files, properly storing and maintaining personal information.
  • Complied with state licensing requirements under direction of program manager.
  • Hired, disciplined and managed 12 camp counselors.
  • Established operating budget for camp and controlled expenditures.
  • Planned weekly camp program schedules for sports, field trips and arts and crafts activities.
  • Managed camp operations for Camp Elgin facility serving over 60 campers each day.
  • Increased camp attendance through effective marketing and outreach strategies.

Bartender

Elgin Country Club
08.2014 - 05.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Front Desk Medical Receptionist

Georgia Urgent Care
01.2012 - 07.2012
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Provided support to all staff members during peak hours by efficiently handling walk-ins, check-ins, appointment scheduling duties, directing patients to rooms, taking vitals and selling prescriptions at checkout.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Assisted with medical coding and billing tasks.

Hotel Front Desk Clerk

Savannah Riverfront Hotel
08.2006 - 08.2007
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
  • Collected room deposits, fees, and payments.
  • Kept accounts in balance and ran daily reports to verify totals.

Preschool Teacher

Primrose School Of Christopher Robin
09.2005 - 08.2006
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Assisted and supervised 32 children through entire school day.

Education

Early Childhood Education

Lanier Technical College
Oakwood, GA

Early Childhood Education

Judson University
Elgin, IL

Skills

  • Clerical Support
  • File Organization
  • Guest Relations
  • Spreadsheet Tracking
  • Word Processing
  • Administrative Skills
  • Time Management
  • Organization Skills
  • Verbal and Written Communication
  • Project Coordination
  • Telephone Etiquette
  • Multitasking Abilities
  • Administrative Support
  • Computer Proficiency
  • Excellent Communication
  • Professionalism

Timeline

Front Office Receptionist

Elgin Country Club
08.2014 - 05.2020

Camp Coordinator

Elgin Country Club
08.2014 - 05.2020

Bartender

Elgin Country Club
08.2014 - 05.2020

Front Desk Medical Receptionist

Georgia Urgent Care
01.2012 - 07.2012

Hotel Front Desk Clerk

Savannah Riverfront Hotel
08.2006 - 08.2007

Preschool Teacher

Primrose School Of Christopher Robin
09.2005 - 08.2006

Early Childhood Education

Lanier Technical College

Early Childhood Education

Judson University
Shannon Campbell