Shannon Campbell
Kitty Hawk,NC
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Atlantic Dentistry
Kitty Hawk, NC
01.2016 - 02.2024
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Patient Service Representative
ProHealth Medical Group
New Berlin, WI
10.2012 - 05.2015
- Verified insurance information, collected payments, and scheduled appointments.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Inputted patient demographic data into electronic health record system.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scanned documents into electronic health record system as needed.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Answered incoming calls in a professional manner.
Insurance Coordinator
Oak Creek Dental Care
Oak Creek, WI
01.2009 - 09.2011
- Validated insurance and advised patients of benefits and coverage.
- Performed customer service duties such as answering inquiries, providing information and resolving customer complaints.
- Informed patients of claims status after filing insurance claims.
- Prepared invoices for payment processing according to established guidelines.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Education
Dental Radiology
Gateway Technical College
Kenosha, WI06-1999
Certificate - Dental Coronal Polishing
Gateway Technical College
Kenosha, WI05-1998
Certificate - Medical Terminology
Milwaukee Area Technical College
Milwaukee, WI06-1995
High School Diploma -
Eisenhower High School
New Berlin, WI06-1987
Skills
- Appointment Scheduling
- Bookkeeping
- Office Administration
- Scheduling
- Invoice Processing
- Check Processing
- Reception Oversight
- Clerical Support
- Patient Scheduling
- AR/AP
- Computer Proficiency
- Insurance Eligibility Verification
- Records Management Systems
- Complex Problem-Solving
- Professional Communication
- Marketing
- Administrative Support
- Coordination
- Cash Deposit Preparation
- Medical Terminology
- Health Insurance Processing
- Billing and Coding
- Microsoft Word
- Multi-Task Management
- Office Equipment Maintenance
- Multi-Line Telephone Systems
References
References available upon request.
Timeline
Administrative Assistant
Atlantic Dentistry
01.2016 - 02.2024
Patient Service Representative
ProHealth Medical Group
10.2012 - 05.2015
Insurance Coordinator
Oak Creek Dental Care
01.2009 - 09.2011
Dental Radiology
Gateway Technical College
Certificate - Dental Coronal Polishing
Gateway Technical College
Certificate - Medical Terminology
Milwaukee Area Technical College
High School Diploma -
Eisenhower High School
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