Shannon Cantara Gosselin
Sanford
Summary
Dynamic professional with a proven track record at National Distributors, excelling in visual merchandising and customer relationship management. Adept at optimizing product displays and enhancing inventory processes, I foster collaboration and resolve issues effectively, ensuring customer satisfaction and operational efficiency. Passionate about delivering exceptional service and driving results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Specialty Market Staff
Willy's Ale Room & Market
Acton
04.2025 - Current
- Participated in daily operations and strived to foster a positive work environment for team members each shift.
- Provided exceptional customer service by welcoming incoming customers and offering assistance.
- Prepared sandwiches and packaged house-made salads and butchered meats per customer specifications.
- Managed inventory and organized supplies to enhance operational efficiency.
- Trained new staff on company policies and operational procedures, ensuring compliance on occasion.
- Executed thorough cleaning of equipment, floors, and furniture to maintain hygiene standards.
- Processed payments accurately, issued receipts, and provided change to customers.
- Addressed customer queries and complaints to promote satisfaction and retention.
Beverage Merchandiser
National Distributors
South Portland
07.2024 - 08.2025
- Merchandised products in stores within assigned territory, ensuring optimal displays and product levels.
- Cultivated relationships with key store personnel to enhance collaboration.
- Maintained product displays according to standards, including signage and strategic shelf placement.
- Organized back room inventory in compliance with NDI standards, ensuring product rotation.
- Monitored damaged products, coordinating returns and credits effectively.
- Tracked AB pallets for timely pickup by drivers.
- Resolved customer service issues promptly, addressing complaints and requests professionally.
- Provided daily updates to management regarding store activities while adhering to safety procedures.
Customer Service Representative
L.L. Bean, Inc.
Freeport
09.2018 - 12.2024
- Executed three seasonal assignments as customer service agent using LLBEAN software.
- Resolved customer inquiries while managing incoming product order calls efficiently.
- Greeted customers via phone, providing assistance to elevate satisfaction levels.
- Documented orders and addressed inquiries promptly to ensure operational efficiency.
- Achieved invitation for winter 2025 Peak Season due to exceptional performance.
Assistant Manager
Garnsey Bros Rentals
Wells
04.2024 - 08.2024
- Facilitated guest interactions, including booking and check-in for vacation rentals on Wells and Moody Beaches.
- Processed payments and managed reservations, providing exceptional customer service in person and over the phone.
- Scheduled appointments and performed various office tasks to ensure efficient operations.
- Demonstrated strong time management and organizational skills in a fast-paced environment.
- Maintained a pleasant demeanor while engaging with guests to enhance experience.
Director of Training and Quality Assurance
New Tides
Portland
08.2022 - 04.2024
- Developed, taught, and implemented Direct Support Professional and Case Management training per Maine DHHS and Federal HCBS regulations.
- Certified American Red Cross trainer, conducted CPR, First Aid, and AED training sessions for staff and public.
- Assigned training courses through Elsevier/College of Direct Support to enhance staff competencies.
- Created instructional materials covering sexual harassment, IDD support, documentation, safety strategies, and money management.
- Monitored Individual Support Plan service delivery quality for residential clients.
- Reviewed DSP staff entries regarding daily activities to ensure compliance with standards.
- Collaborated with CEO and Director of Operations to create agency policies demonstrating compliance with Federal HCBS regulations.
- Contributed to development of new programming initiatives within the agency.
Host and Server
The Greenery Cafe
Ogunquit
04.2022 - 04.2024
- Demonstrated strong communication and customer service skills in a fast-paced environment.
- Provided support to front-of-house staff during peak hours as necessary.
- Greeted guests warmly, ensuring a pleasant dining experience.
- Performed waitstaff duties on the floor, enhancing operational efficiency.
Community Case Manager, Intellectually disabled adults
Great Bay Services
10.2017 - 04.2022
- Coordinated all aspects of home and community-based services for adults with autism and intellectual disabilities.
- Managed MaineCare-funded services, ensuring comprehensive support for individuals with IDD.
- Oversaw housing, community programming, in-home supports, transportation, and work support services.
- Conducted monthly in-home or program visits to monitor client services and well-being.
- Monitored care coordination and home/community wellness for clients with IDD.
- Documented entries for State of Maine Person-Centered Plans and facilitated team support.
Special Education Teacher
Monarch School of New England
Rochester
08.2011 - 09.2017
- Supported students aged six to 18 with diverse special needs and disabilities.
- Demonstrated strong behavior management skills to foster positive learning environments.
- Supervised five to seven educational technicians to enhance classroom effectiveness.
Education
Master of Science - Special Education, K-8
University of Southern Maine
Gorham, ME05.2010
Bachelor of Science - Communications
Castleton State College
Castleton, VT12.2001
High School Diploma -
Sanford High School
Sanford, ME01.1995
Skills
- Visual merchandising and product display
- Inventory management
- Customer relationship management
- Payment processing
- Market analysis
Additional Qualifications
- Applied Behavior Analysis experience and teaching/behavior methodology
- Behavior management
- Crisis Prevention Intervention (CPI) certification
- American Red Cross CPR and First Aid Certified Trainer
- Experience collaborating with individuals consulting from the May Institute, ARRO, and Strafford Learning Center
- New Hampshire Teaching Certification
- Eligible for Maine Department of Education transfer of certification
Timeline
Specialty Market Staff
Willy's Ale Room & Market
04.2025 - Current
Beverage Merchandiser
National Distributors
07.2024 - 08.2025
Assistant Manager
Garnsey Bros Rentals
04.2024 - 08.2024
Director of Training and Quality Assurance
New Tides
08.2022 - 04.2024
Host and Server
The Greenery Cafe
04.2022 - 04.2024
Customer Service Representative
L.L. Bean, Inc.
09.2018 - 12.2024
Community Case Manager, Intellectually disabled adults
Great Bay Services
10.2017 - 04.2022
Special Education Teacher
Monarch School of New England
08.2011 - 09.2017
Master of Science - Special Education, K-8
University of Southern Maine
Bachelor of Science - Communications
Castleton State College
High School Diploma -
Sanford High School
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