Summary
Work History
Education
Skills
Accomplishments
Timeline
pwb

Shannon Cappel

Pottsville,PA

Summary

Experienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience for 13 years. Solution-focused professional highly-regarded among peers and supervisors in direct mail industry. Skilled auditor who works diligently with all levels of peers, supervisors, and management.

Work History

Quality Auditor

IWCO Direct
Hamburg, PA
10 2004 - Current
  • Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
  • Reviewed work instructions and production strategies to verify compliance with established standards.
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Improved overall customer satisfaction by ensuring that all products met established quality standards.
  • Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low.
  • Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
  • Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
  • Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
  • Collaborated with production teams to implement corrective actions and improve manufacturing processes.
  • Educated and oriented employees to improve compliance with quality control protocols.
  • Sampled products to verify compliance with standards
  • Provided feedback to production team regarding product quality.
  • Monitored product quality at all stages of production process.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Examined products for imperfections and defects.
  • Trained other workers in inspection and testing procedures.
  • Investigated customer complaints to take necessary corrective actions.

Education

Diploma - Business

Pottsville Area High School
06.1986

Skills

  • Product Quality Requirements
  • In-Process Inspection
  • Quality Control Processes
  • Continuous Improvement
  • Compliance requirements
  • Product tests
  • Reporting and analysis
  • Attention to Detail
  • Active Listening
  • PPE Compliance
  • Dependable and Responsible
  • Excellent Communication
  • Flexible and Adaptable
  • Teambuilding
  • Good Telephone Etiquette
  • Analytical and Critical Thinking
  • Planning and Coordination
  • Decision-Making
  • Organization and Time Management

Accomplishments

  • I helped to start the quality department and my suggestions helped to mold the department into what it is today.

Timeline

Quality Auditor

IWCO Direct
10 2004 - Current

Diploma - Business

Pottsville Area High School
Shannon Cappel