Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Caracio

Kennett Square,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Career Carrier

United States Postal Service
Kennett, PA
12.2014 - Current
  • Performs delivery of first-class mail and packages to over 500 residential and commercial customers
  • Consistently meets company schedule and quality expectations
  • Responds to workload fluctuations due to volume of deliveries or staff shortages
  • Communicates with customers and works directly with the public to provide daily customer service
  • Communicates and coordinates with supervisors and co-workers
  • Organize and sort mail daily prior to delivery to increase efficiency of delivery execution
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.

Assistant Manager

Nordstrom
Christiana , DE
03.2011 - 05.2013
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Achieved recognition for contribution to store success by optimizing sales.

Banking Associate

WSFS Bank
Hockessin, DE
03.2005 - 05.2010
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided advice on different bank products and financial options.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Helped clients protect assets through variety of strategies.

Banking Associate

First National Bank And Trust Of Newtown
New Hope, PA
06.1998 - 08.2003
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided advice on different bank products and financial options.
  • Balanced teller drawers and ATM cash.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Evaluated client financial positions and identified most appropriate banking products.

Education

B.A. - Psychology

Capella University
2023

High School Diploma - undefined

Solebury Private School
1995

Skills

  • Creative Solutions
  • Safety Protocols
  • Customer Satisfaction
  • Organization and Time management
  • Proficient Customer service
  • Self Motivated
  • Skilled in working under pressure and adapting to new challenges
  • Finding the fragile balance between policy and customer service
  • Strong Communication skills
  • Professional Relationships
  • Residential Understanding

Certification

Extremely organized STAY AT HOME PARENT Kennett Square, PA 2013- 2014 Stayed at home full time to raise children ASSISTANT MANAGER/SALESPERSON Christiana, DE Nordstrom, Christiana Mall 2011 – 2013, Vault and ATM audits and maintenance BANK TELLER New Hope, PA First National Bank & Trust Co. of Newtown 1998 – 2004

Timeline

Career Carrier

United States Postal Service
12.2014 - Current

Assistant Manager

Nordstrom
03.2011 - 05.2013

Banking Associate

WSFS Bank
03.2005 - 05.2010

Banking Associate

First National Bank And Trust Of Newtown
06.1998 - 08.2003

B.A. - Psychology

Capella University

High School Diploma - undefined

Solebury Private School

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Shannon Caracio