SHANNON CARAWAY
Atmore
Summary
Adept at spearheading store operations, I significantly enhanced customer satisfaction and streamlined inventory management at Creek Indian Enterprise. With a knack for theft prevention and fostering teamwork, my leadership boosted store efficiency and employee morale, achieving notable improvements in service quality and operational excellence.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Convenience Store Manager
Creek Indian Enterprise
07.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Optimized product assortment by regularly evaluating sales performance data and adjusting stock levels based on demand fluctuations.
- Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
- Oversaw maintenance projects within the store facility to ensure a safe environment for both customers and employees alike.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Convenience Store Manager
Diamond Gasoline Stations
06.2016 - 07.2022
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
- Optimized product assortment by regularly evaluating sales performance data and adjusting stock levels based on demand fluctuations.
- Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
- Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
- Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
- Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
- Resolved customer complaints in professional and timely manner.
- Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
- Improved store efficiency by streamlining inventory management processes.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Manager
Oreilly Auto Parts
05.2006 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Enhanced team productivity by streamlining operational processes.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Implemented staff training programs to elevate service standards and knowledge.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
Assistant Manager
Creek Travel Plaza
08.2011 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
Education
High School Diploma -
Stanley High School
On Line - 14323 Us -84 Logans Port La 7104901-2024
Skills
- Employee training
- Theft prevention
- Merchandising strategies
- Scheduling coordination
- Paperwork reconciliation
- Positive attitude
- Teamwork
- Problem-solving
- Customer service
- Time management
- Multitasking
- Reliability
- Computer skills
- Verbal and written communication
- Problem resolution
- Customer relations
Timeline
Convenience Store Manager
Creek Indian Enterprise
07.2022 - Current
Convenience Store Manager
Diamond Gasoline Stations
06.2016 - 07.2022
Assistant Manager
Creek Travel Plaza
08.2011 - 07.2016
Assistant Manager
Oreilly Auto Parts
05.2006 - 09.2016
High School Diploma -
Stanley High School
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