Shannon Card
Miami
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
General Manager
Otter Cove Diner
Miami
12.2022 - 06.2025
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Generated reports related to receiving activities including damage claims, overage and shortage reports.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
Housekeeper
Deluxe Inn & Suites
Miami
05.2010 - 12.2022
- Provided information about hotel services upon request from guests.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Sanitized all areas of the hotel lobby and public restrooms.
- Ensured that all health standards were met during cleaning operations.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Emptied trash receptacles throughout the property.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Used cleaning chemicals following proper guidelines.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Assisted in laundry services including washing, drying, and folding linens.
Education
High School Diploma -
Cornerstone High
Galena, KS05-2004
Skills
- Inventory management
- Data analysis
- Customer service
- Staff scheduling
- Operational efficiency
- Conflict resolution
- Team leadership
- Budget management
- Safety protocol
- Staff management
- Communication skills
Timeline
General Manager
Otter Cove Diner
12.2022 - 06.2025
Housekeeper
Deluxe Inn & Suites
05.2010 - 12.2022
High School Diploma -
Cornerstone High
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