Shannon Carpenter
Colorado Springs,CO
Summary
Dynamic professional with a rich background in legal and administrative roles. Excelled in office administration and trial preparation, showcasing exceptional organizational skills and critical thinking. Proven track record of enhancing efficiency and streamlining processes, with a commitment to meticulous document review and problem-solving.
Overview
12
12
years of professional experience
Work History
Attorney Assistant
Hogan Lovells Law Firm
06.2024 - 12.2024
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Managed attorney time entries using InTapp, ensuring accuracy and timely submission.
- Reviewed and organized communications, maintaining efficient records within NetDocs.
- Open new matters and generates client conflict checks
- Drafted and maintained client engagement letters
- Coordinate and cancel travel arrangements through in-house Travel Department while maintaining up-to-date schedules in Outlook.
- Provided administrative support, optimizing attorneys' focus on legal tasks.
Legal Administrator
Worcester District Attorney's Office
06.2022 - 04.2024
- Update and maintain data through in-house program to accurately reflect what happened in court.
- Streamline trial preparation processes, manage discovery requests, and maintain case files.
- Coordinate with attorneys and victims, providing crucial support and assistance.
- Manage office supplies to ensure efficiency within the office
- Execute state and federal criminal record checks
- Primary contact for the East Brookfield Office for attorney's and the general public
Clerk/Courtesy Clerk
Colorado 4th Judicial District Attorney's Office
07.2020 - 05.2022
- Served as primary point of contact for public inquiries both in-person and on the phone, directing individuals to appropriate departments. Demonstrated empathy in assisting victims with sensitive matters.
- Managed complex mail distribution system, ensuring timely delivery of critical documents. Maintained meticulous records, contributing to office organization.
- Accurately scanned and filed subpoenas and motions, contributing to efficient court operations and maintaining document integrity.
- Coordinated with attorneys and legal staff to facilitate smooth court operations. Built strong relationships, improving interdepartmental communication.
Administrative Assistant: Intern
Colorado 4th Judicial District Attorney's Office
08.2019 - 07.2020
- Processed invoices and expenses to facilitate financial management.
- Received and screened incoming calls and visitors and alerted administrative manager to priority matters.
- Greeted incoming general public professionally and provided friendly, knowledgeable assistance.
- Scan all incoming subpoenas and file then in the correct case
Host
Colorado Mountain Brewery
02.2019 - 06.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Welcomed guests, managed reservations, and coordinated seating arrangements, ensuring smooth dining experiences and positive first impressions.
- Maintained accurate waitlists, efficiently communicated with kitchen staff, and resolved guest concerns promptly to enhance customer satisfaction.
- Trained new hosts on restaurant procedures, menu offerings, and customer service best practices, contributing to team development and consistency.
Barista
Starbucks
03.2017 - 04.2019
- Accurately maintained a cash drawer and sales transactions
- Efficiently followed through with drink selections, execution, and customer service
- Coordinated with team to ensure smooth operations during peak hours. Contributed to developing new seasonal drink recipes. Participated in community outreach initiatives, boosting local engagement.
- Meticulously managed inventory, ensuring optimal stock levels and minimizing waste. Maintained impeccable cleanliness standards, contributing to positive health inspection outcomes.
Video Visitation Leader: Intern
Colorado 4th Judicial District Attorney's Office
03.2017 - 01.2019
- Help create and implement an efficient way to organize the video visitation program
- Assists investigators in complicated upcoming felony cases
- Wrote detailed summaries to provide important information to investigators
- Assist with training new video visitation technician interns
- Organize and track which intern was working on which project
Cast Member: Intern
The Walt Disney Company
08.2016 - 01.2017
- Fostered magical moments for guests through exceptional service, creating lasting memories and enhancing overall park experience
- Mastered guest service protocols, ensuring seamless operations and maintaining Disney's high standards of hospitality
- Partnered with diverse team members to create immersive experiences, contributing to overall atmosphere
- Resolved guest concerns promptly, turning potential issues into opportunities for exceeding expectations and boosting satisfaction
- Managed guest food orders and providing high quality food to guests
- Managed cash transactions accurately and efficiently, ensuring financial integrity
Director of Operations
Colorado State University Intra University Labs
08.2012 - 07.2016
- Oversaw day-to-day production activities
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Managed both managers and employees providing feedback on performance
- Directed operations for dual computer labs, revamping hiring processes and optimizing staffing levels to enhance productivity and efficiency.
- Pioneered new training protocols, fostering a culture of continuous learning and skill development among lab staff and managers.
Education
Bachelor of Arts - Psychology
Colorado State University
Fort Collins, CO12-2016
Bachelor of Science - Sociology: Criminal Justice
Colorado State University
Fort Collins, CO12-2016
Skills
- Office Administration
- Trial Preparation
- Calendar Management
- Time Management
- Document Review
- Critical Thinking
- Data Entry
- Problem Solving
- Organizational skills
- Attention to Detail
Timeline
Attorney Assistant
Hogan Lovells Law Firm
06.2024 - 12.2024
Legal Administrator
Worcester District Attorney's Office
06.2022 - 04.2024
Clerk/Courtesy Clerk
Colorado 4th Judicial District Attorney's Office
07.2020 - 05.2022
Administrative Assistant: Intern
Colorado 4th Judicial District Attorney's Office
08.2019 - 07.2020
Host
Colorado Mountain Brewery
02.2019 - 06.2020
Barista
Starbucks
03.2017 - 04.2019
Video Visitation Leader: Intern
Colorado 4th Judicial District Attorney's Office
03.2017 - 01.2019
Cast Member: Intern
The Walt Disney Company
08.2016 - 01.2017
Director of Operations
Colorado State University Intra University Labs
08.2012 - 07.2016
Bachelor of Arts - Psychology
Colorado State University
Bachelor of Science - Sociology: Criminal Justice
Colorado State University
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