Shannon Carter
Joelton,TN
Summary
Dedicated CNA with expertise in patient care, vital signs monitoring, and developing individualized care plans. Committed to enhancing patient satisfaction through compassionate and empathetic support.
Overview
9
9
years of professional experience
Work History
CNA/Private Caregiver
Self-employeed
Tompkinsville, KY
11.2016 - 04.2026
- Provided compassionate care to clients, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene, mobility, and medication management for individuals in home settings.
- Monitored patients' vital signs and reported changes to healthcare providers promptly.
- Developed individualized care plans based on clients' unique needs and preferences.
- Maintained a safe and clean environment through regular sanitation practices and safety protocols.
- Adapted quickly to changing client needs, demonstrating flexibility in caregiving approaches.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Gallatin Health Care
Gallatin, TN
02.2024 - 02.2025
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe patient environments, adhering to infection control protocols.
- Collaborated with healthcare team to develop and implement personalized care plans.
- Documented patient progress accurately in electronic health records system.
CNA
Signature HealthCARE
Tompkinsville, KY
07.2023 - 11.2023
- Trained new staff on best practices for patient care and safety procedures.
- Advocated for patient needs, facilitating communication between patients and medical staff.
- Implemented process improvements that enhanced operational efficiency in caregiving tasks.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Gluer
General Motors Co
Bowling Green, KY
01.2022 - 03.2022
- Operated gluing machinery to assemble components according to specifications.
- Ensured quality control standards by inspecting glued products for defects.
- Collaborated with team members to optimize production workflows and efficiency.
- Maintained a clean and organized work area to adhere to safety regulations.
- Contributed to meeting production deadlines by consistently completing tasks in a timely manner.
- Streamlined workflow by effectively prioritizing tasks based on project timelines and urgency levels.
Order Picker
Dollar General Distribution Center
Scottsville, KY
10.2019 - 01.2021
- Operated forklifts and pallet jacks to efficiently transport products within warehouse.
- Accurately picked orders based on customer specifications, ensuring timely fulfillment.
- Collaborated with team members to streamline picking processes and improve workflow efficiency.
- Conducted regular inventory checks to maintain accurate stock levels and reduce discrepancies.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
Call Center Representative
Sitel
Glasgow, KY
12.2017 - 10.2019
- Managed high-volume inbound calls, ensuring effective resolution of customer inquiries and issues.
- Utilized CRM software to track interactions, document customer feedback, and improve service quality.
- Trained new team members on call handling techniques and company policies to enhance overall performance.
- Implemented process improvements that streamlined communication and reduced average handling time for calls.
- Provided exceptional customer service by actively listening and responding to diverse client needs promptly.
Education
Associate of Science - Business Administration
American InterContinental University
Schaumburg, IL05-2010
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Timeline
CNA
Gallatin Health Care
02.2024 - 02.2025
CNA
Signature HealthCARE
07.2023 - 11.2023
Gluer
General Motors Co
01.2022 - 03.2022
Order Picker
Dollar General Distribution Center
10.2019 - 01.2021
Call Center Representative
Sitel
12.2017 - 10.2019
CNA/Private Caregiver
Self-employeed
11.2016 - 04.2026
Associate of Science - Business Administration
American InterContinental University