Shannon Casas
Grand Island,NE
Summary
Dedicated professional with advanced skills in customer service and administration, focused on delivering exceptional support and fostering positive client relationships. Committed to continuous learning and adept to new challenges in dynamic work environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Grand Island veterinary hospital
06.2022 - Current
- Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
- Provided compassionate care to animals by monitoring their health and behavior, ensuring their comfort and well-being
- Prepared examination rooms and surgical areas by sterilizing equipment, organizing supplies, and maintaining cleanliness
- Handled patient admissions and discharges efficiently, obtaining necessary information from pet owners and updating records accurately
- Aided in restraining animals during examinations or treatments to ensure the safety of both the animal and veterinary staff
- Performed routine laboratory tests on samples such as blood or urine to aid in diagnosis or treatment plans
- Educated pet owners on proper nutrition guidelines, medication administration techniques, post-operative care instructions etc
- Cared for hospitalized animals by providing feeding assistance, administering medications as prescribed
- Aided in euthanasia procedures with compassion while respecting the emotional needs of grieving pet owners
- Groomed pets when required including bathing them properly using suitable shampoos based on individual needs
- Lifted heavy animals safely using proper lifting techniques without causing any harm to myself or the animal being handled
- Managed appointment scheduling system efficiently, optimizing veterinarian's time and minimizing wait times for clients
- Aided in radiographic procedures by positioning animals correctly and operating X-ray equipment under veterinarian supervision
- Counseled pet owners on preventive healthcare measures such as flea control, heartworm prevention, and parasite management
- Administered medications orally or topically according to veterinarian instructions while ensuring correct dosages were given
- Instructed pet owners on how to properly administer medications at home when required for ongoing treatments or conditions
- Greeted clients warmly upon arrival at the clinic while maintaining professionalism throughout all interactions with them
Produce Clerk
Hy-Vee
11.2014 - 05.2022
- Maintained a clean and organized produce department, ensuring that all products were properly displayed and easily accessible to customers
- Rotated stock regularly to ensure freshness and minimize waste
- Assisted customers in selecting high-quality produce items, providing recommendations on ripeness, storage, and usage
- Provided exceptional customer service by answering questions about various fruits and vegetables, including their nutritional value and cooking methods
- Operated equipment such as scales, slicers, juicers, and peelers to prepare fresh-cut fruits or vegetables as per customer requests
- Ensured accurate pricing of all produce items based on weight or unit price using electronic scales or manual calculations
- Implemented proper food safety practices by adhering to sanitation guidelines when handling perishable products like fruits and vegetables
- Assisted in creating eye-catching displays using creative arrangements of colorful fruits and vegetables that attracted customers' attention
- Assisted in conducting regular quality control checks on produce items to ensure compliance with freshness standards and remove any damaged or expired products from the shelves
- Trained new employees on proper handling, storage, and merchandising techniques for different types of produce items
- Implemented strategies to reduce shrinkage by closely monitoring expiration dates, implementing FIFO (First In First Out) rotation methods, and minimizing damage during handling
- Developed and maintained positive relationships with regular customers by providing personalized service and remembering their specific preferences or dietary restrictions
Food Service Worker
Nebraska College of Technical Agriculture
08.2010 - 05.2012
- Preform opening and closing duties.
- Prepared and served food and beverages to customers in a timely and efficient manner
- Maintained cleanliness and sanitation standards in the kitchen, dining area, and food preparation areas
- Followed proper food handling procedures to ensure safety and quality of products
- Collaborated with team members to ensure smooth operation of the kitchen during busy periods
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests
- Operated cash registers accurately for order processing and payment transactions
- Prepared ingredients for cooking according to recipes or instructions from supervisors
- Cleaned workstations before, during, and after each shift to maintain a clean working environment
- Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
- Collaborated with kitchen staff to coordinate timing of food orders for optimal efficiency during peak hours
- Ensured compliance with health codes regulations by following proper hygiene practices
- Maintained knowledge of menu items including ingredients used for accurate communication with customers
- Supported other team members when necessary by assisting with various tasks such as dishwashing or cleaning
- Maintained a clean and organized work area, ensuring all equipment was properly stored after use
- Followed proper safety protocols when handling kitchen equipment and tools
Kennel Assistant
Grand Island Veterinary Hospital
01.2006 - 12.2010
- Feeding and providing water to animals at regular intervals throughout the day
- Grooming and bathing animals
- Providing after surgery care
- Handling and soothing animals during examinations, treatments, and vaccinations.
- Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being
- Administered medications as directed by veterinarians, maintaining accurate records of dosage and frequency
- Monitored the health and behavior of animals, promptly reporting any concerns or changes to veterinary staff
- Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease
- Maintained a clean and organized work environment to ensure efficiency in daily operations
- Administered oral medications to animals, ensuring accurate dosages were given according to veterinarian's instructions
Education
No Degree - Some college
Fort Hays State University
Hays, KS05.2014
No Degree - Some college
Nebraska College of Technical Agriculture
Curtis, NE05.2012
Skills
- Fast and accurate typing
- Professional office environment experience
- Fundamental mathematics
- Produce Experience
- Customer Service
- Proficient in Microsoft Office
- Communication skills
- Customer service coordination
- Sales experience
- Microsoft Outlook
- Animal Care and Handling
- Medical Records
- Medication Administration
- Client communication
- Skilled in maintaining cleanliness and sanitation
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Veterinary Assistant
Grand Island veterinary hospital
06.2022 - Current
Produce Clerk
Hy-Vee
11.2014 - 05.2022
Food Service Worker
Nebraska College of Technical Agriculture
08.2010 - 05.2012
Kennel Assistant
Grand Island Veterinary Hospital
01.2006 - 12.2010
No Degree - Some college
Fort Hays State University
No Degree - Some college
Nebraska College of Technical Agriculture
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