Shannon Casey
Rio Rancho,NM
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Cosmetologist, Mist
Tamaya, Salon and Spa, Hyatt Regency Tamaya
Bernalillo, NM
06.2017 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Maintained regular client list and successfully handled walk-in customers.
- Applied makeup to clients for special occasions.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Master Stylist
The SALON at ULTA
Santa Fe, NM
12.2013 - 06.2017
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Colored and treated hair using modern technology.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
Co-Manager
Fantastic Sam's
Albuquerque, NM
05.2013 - 12.2013
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Recorded notes for future reference about customer preferences and services delivered.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
Stylist
Style America
Albuquerque, NM
10.2012 - 05.2013
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Salon Coordinator/Assistant Manager
Cabo Sunrise Salon and Spa
Albuquerque, NM
06.2009 - 04.2011
- Managed cash flow, business transactions, banking, and accounting processes.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Achieved personal sales goals by upselling products to meet individual needs.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Promoted business through marketing initiatives and use of social media.
- Monitored stock of retail and back-bar products and ordered supplies.
- Maintained general appointment calendar and set shift schedules.
- Upsold salon products and services to customers through effective communication and successful marketing methods
- Cross-sold and up-sold new haircare products, increasing earnings 75% per month
Agent Assistant
Coldwell Banker Legacy
Albuquerque, NM
05.2006 - 10.2009
- Coordinated appointments to show marketed properties.
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Administrative Assistant, Executive
El Dorado
Albuquerque, NM
05.2003 - 11.2005
- Scheduled office meetings and client appointments for staff teams.
- Interviewed, recruited and trained new onboarding candidates.
- Responded to inquiries from callers seeking information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answering and directing calls on switchboard to over 35 different companies.
Unlicensed Real Estate Assistant
Prince Realty
Albuquerque, NM
06.2002 - 11.2005
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Negotiated offers between buyers and sellers to support mutually-beneficial contracts.
- Maintained comprehensive database of property listings and market data for KPI tracking and traceability.
Education
1600 Hour Cosmetology course - Cosmetology
Olympian University of Cosmetology Graduate
Albuquerque, NM10.2012
Completed Broker Basics course - undefined
Kaplan Professional School
2006
Real Estate Law - undefined
TVI
2005
Graduate - undefined
Sandia High School
2003
Skills
- Extensive computer skills
- Self-motivated
- Hard working
- Organized
- Friendly, courteous and polite
- Articulate
- Excellent phone etiquette
- Creative, outgoing and fun-loving
- Remote Office Availability
- Sales and Marketing
- Market Research
- Microsoft Office
Timeline
Cosmetologist, Mist
Tamaya, Salon and Spa, Hyatt Regency Tamaya
06.2017 - Current
Master Stylist
The SALON at ULTA
12.2013 - 06.2017
Co-Manager
Fantastic Sam's
05.2013 - 12.2013
Stylist
Style America
10.2012 - 05.2013
Salon Coordinator/Assistant Manager
Cabo Sunrise Salon and Spa
06.2009 - 04.2011
Agent Assistant
Coldwell Banker Legacy
05.2006 - 10.2009
Administrative Assistant, Executive
El Dorado
05.2003 - 11.2005
Unlicensed Real Estate Assistant
Prince Realty
06.2002 - 11.2005
1600 Hour Cosmetology course - Cosmetology
Olympian University of Cosmetology Graduate
Completed Broker Basics course - undefined
Kaplan Professional School
Real Estate Law - undefined
TVI
Graduate - undefined
Sandia High School
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