Shannon Casey
Beaumont,CA
Summary
Proven Customer Service Representative at Charter Spectrum, adept in problem-solving and active listening, enhanced customer loyalty through empathetic resolution of complaints and skilled conflict management. Excelled in upselling, contributing to sales growth, and maintaining high retention rates by leveraging product knowledge and account management skills.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
Banning, CA
06.2000 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
General Education - Business
Beaumont Senior High School
Beaumont, CA06.1984
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Scheduling
- Product Knowledge
- Sales expertise
- Account Management
Timeline
Customer Service Representative
Charter Spectrum
06.2000 - 04.2024
General Education - Business
Beaumont Senior High School