Shannon Cassero
Anderson,CA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Jackson's Food
Santa Cruz, CA
05.2014 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Temp Worker
Kelly Services
Santa Cruz, CA
03.2014 - 05.2014
- Checked and adjusted machine settings to ensure proper operation.
- Maintained a log of production activities, including downtime, repair requirements, and output quantities.
- Ensured that all safety measures were followed while operating the machines.
- Inspected product packaging for defects or discrepancies in labeling or sealing process.
- Adjusted machine speed, temperature, pressure, and other settings as required by material type being processed.
- Reported any issues relating to malfunctioning equipment to the supervisor immediately.
- Followed established safety protocols when working around moving mechanical parts.
- Worked closely with other team members to coordinate efficient workflow processes.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Adjusted machine tension and pressure to accommodate size or product packing angle.
Office Worker
Rossi's
Santa Cruz, CA
05.2003 - 12.2013
- Greeted and directed visitors to the office.
- Organized filing systems, maintained records, and updated databases.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Ensured compliance with established policies and procedures.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Answered and directed phone calls to appropriate staff members.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Education
Some College (No Degree) - Accounting
Cabrillo College
Aptos, CASkills
- Task Delegation
- Operations Management
- Product and service knowledge
- Cost Reduction
- Employee Performance Evaluations
- Sales monitoring
- Recruiting and interviewing
- Employee Scheduling
- Schedule oversight
- Project management abilities
- Staff Training and Development
- Policy Enforcement
- Money Handling
- Customer rapport
- Retail Operations
Timeline
Assistant Manager
Jackson's Food
05.2014 - Current
Temp Worker
Kelly Services
03.2014 - 05.2014
Office Worker
Rossi's
05.2003 - 12.2013
Some College (No Degree) - Accounting
Cabrillo College
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