Shannon Castillo
Wayland,IA
Summary
With expertise in heavy machinery operation and a strong commitment to safety management, my ability to solve complex problems and foster team collaboration has consistently improved service delivery and customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable animal caretaker that takes pride in delivering efficient and high-quality care. Excellent communicator works effectively with team members. Quick and eager learner willing to take on additional tasks when required.
Overview
8
8
years of professional experience
Work History
Farm Ranch Hand
Enchantment Equitreks
05.2023 - 06.2024
- Administered feed supplements to large livestock and dogs.
- Operated heavy machinery safely while following all applicable guidelines for proper use and maintenance.
- Aided in farm record-keeping tasks such as tracking vaccinations and feed consumption for optimal resource management.
- Contributed to a clean and organized work environment by keeping barns, pens, and other areas free from debris and hazards.
- Safeguarded farm assets during inclement weather by securing structures and moving vulnerable materials to safe locations.
- Enhanced livestock health through regular feeding, cleaning, and monitoring of animals for signs of illness or injury.
- Examined animals for signs of sickness and overall herd health.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Herded livestock using horses or ranch ATVs.
Barista
Route 66 Coffee & Boba
02.2021 - 07.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Ramp Agent
Delta Global Services, DGS
03.2018 - 04.2019
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Checked cargo and baggage for security to meet TSA regulations.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Ramp Agent
Delta Global Services, DGS
01.2016 - 02.2018
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Deiced aircraft before takeoff for safety during inclement weather.
- Supported maintenance teams with routine inspection tasks, identifying potential issues before they escalated into costly repairs.
Education
Bachelor of Arts - Photography
University of New Mexico
Albuquerque, NM12.2023
Skills
- Feeding animals
- Tractor driving
- Herd Health Monitoring
- Dependable and Hardworking
- Animal Care
- Heavy Lifting
- Safety Management
- Livestock care
- Complex Problem-Solving
- Stall Cleaning and Disinfecting
- Physical Stamina
- Feed Distribution
- Animal Record Maintenance
Timeline
Farm Ranch Hand
Enchantment Equitreks
05.2023 - 06.2024
Barista
Route 66 Coffee & Boba
02.2021 - 07.2022
Ramp Agent
Delta Global Services, DGS
03.2018 - 04.2019
Ramp Agent
Delta Global Services, DGS
01.2016 - 02.2018
Bachelor of Arts - Photography
University of New Mexico