Shannon Castro
Montgomery
Summary
Experienced Operations Manager with a strong work ethic and professionalism. Adept at managing teams, enhancing workflow, and communicating effectively with stakeholders to ensure seamless loan processing and project execution.
Overview
27
27
years of professional experience
Work History
OPERATIONS MANAGER, LOAN OFFICER, LOAN OFFICER ASSISTANT
CORNERSTONE HOME LENDING
04.2009 - Current
- Met with loan applicants to evaluate their financial status and determine which loan program best fits their needs.
- As well as assessed their credit and helped develop solutions to help raise their credit scores.
- Effectively and professionally explain loan deficiencies/denials.
- Communicate with the builder, realtor and borrower on the loan process and approval.
- Managed a team of up to 15 people including timecards and schedules.
INVENTORY CONTROL SPECIALIST/TEAM LEAD, FLY REVIEWER OFFISITE UW SENIOR, WHOLESALE FULFULLMENT SERVICES, SENIOR PROJECT ANALYST, PROJECT ANALYST 1, OFFICER
CITIBANK / FORMERLY INTERFIRST WHOLESALE MORTGAGE COMPANY
10.1998 - 04.2009
- Converted file system from alphabetical to numeric.
- Maintained timecards and schedules for both permanent and temporary employees.
- Communicated with AE's and Brokers on loan level issues.
- Reviewed and issued dispositions on files.
- Created training manuals and process documentation.
- Worked on multiple projects and acted as subject matter expert.
- Operated as mediator for system changes/enhancements on requirements between development and operations.
- Acted as business primary point of contact for production system support.
- Wrote basic change request for all areas of operations internal production systems.
- Helped design and write test plans and scripts for all size projects.
- Executed and supervised user acceptance and user verification testing on for all projects.
- Communicated with all departments and operations management regarding testing coordination, project status and risks and implementation of projects.
Skills
- Team player
- Strong work ethic
- Professionalism
- Multitask
- Customer service
- Problem solving
- Leadership
- Time management
- Client communication
References
Available upon request.
Nmls
232700
Timeline
OPERATIONS MANAGER, LOAN OFFICER, LOAN OFFICER ASSISTANT
CORNERSTONE HOME LENDING
04.2009 - Current
INVENTORY CONTROL SPECIALIST/TEAM LEAD, FLY REVIEWER OFFISITE UW SENIOR, WHOLESALE FULFULLMENT SERVICES, SENIOR PROJECT ANALYST, PROJECT ANALYST 1, OFFICER
CITIBANK / FORMERLY INTERFIRST WHOLESALE MORTGAGE COMPANY
10.1998 - 04.2009