Shannon Castro
Charlotte,North Carolina
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
Target
07.2024 - Current
Consumer Engagement Representative 2
HUMANA
08.2019 - 10.2023
- Provides excellence service to members by enrolling, teaching and providing members with benefits for CenterWell Mail Order Pharmacy
- Process mobile request, research Doctor’s information and prescription status while showing members how they will benefit from their Health Insurance
- Awarded the Rethink Routine award by challenging others to think differently and Thrive Together by breaking down silos, inviting collaboration, and mentoring others
- Created and facilitated training for Medication synchronization
- Retaining members for Centerwell pharmacy
FC Associate
AMAZON
10.2021 - 09.2022
- Stacking and down stocking product from pallets to be shipped out to different facilities
- Bringing pallets to employees so they can break down the pallets so merchandise can be shipped to other facilities
- Loading and unloading trucks of merchandise so they can be taken to different facility and broken down in Maine facility
- Managing employees for lunches and breaks, and also for departments, they would be working in that evening
Store Lead
EXPRESS
11.2019 - 01.2022
- Customer Service, helping customers find outfits, buying gifts
- Floor Set, Setting up the floor with merchandise
- Stocking, bring out items to stock floor
- Register, helping customers to check out, returns, and ordering online
Office Manager
C&K Professional Corp
10.2015 - 03.2020
- Provided client and agent services, ordered office supplies, created agent invoices, maintained client account maintenance, and minimized company lose profits
- Managed agent daily activates, collecting rent, and set up and organized quarterly events
- Facilitating life license class so agents can take state test to sell life insurance
- Recruiting and hiring individuals to set a life insurance
Claims Analyst
Bank of America
08.2014 - 11.2015
- Provided customers with great customer service by helping customers re-evaluate complex matters on customer’s accounts to minimize loss for Bank of America
- Multi-tasked between systems to help build customers experience with Bank of America
- Built client relationships focusing on interpersonal and communication skills, trust, and strong relationship building
Education
Bachelor’s Degree - Christian Studies
Grand Canyon University
02.2026
Skills
- Humana systems
- Argus
- RxNova Connect
- Rx Connect
- CRM
- OMS/EPOST
- Microsoft Office
- Outlook
- Word
- PowerPoint
- Excel
- Conflict Resolution
- Public Speaking
- Presentation
- Event Management
- Leadership
- Team supervision
Certification
Life Insurance License, 08/01/27
Additional Information
Life Insurance license
Timeline
Team Leader
Target
07.2024 - Current
FC Associate
AMAZON
10.2021 - 09.2022
Store Lead
EXPRESS
11.2019 - 01.2022
Consumer Engagement Representative 2
HUMANA
08.2019 - 10.2023
Office Manager
C&K Professional Corp
10.2015 - 03.2020
Claims Analyst
Bank of America
08.2014 - 11.2015
Bachelor’s Degree - Christian Studies
Grand Canyon University
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