Shannon Cavazzi
Flagler Beach,FL
Summary
Passion for health, assisting others, thrives on performance-based compensation, and experience in disciplined, organized remote work.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Owner
Mutt Cuts Dog Grooming
Tantallon NS, Canada
05.2011 - 05.2018
- Managed daily operations of dog grooming services and customer interactions.
- Supervised grooming staff to ensure quality and safety standards.
- Established marketing strategies to attract new clients and retain existing ones.
- Trained new employees in grooming procedures and customer service best practices.
- Handled client inquiries, appointments, and service feedback effectively.
- Ensured a clean, safe, and welcoming environment for pets and their owners.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Financial Services Representative
Barrett Auto
New Minas NS, Canada
01.2007 - 10.2010
- Sales of life & disability insurance, extended warranty
- Processed loan applications and verified customer documentation.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on financing options and benefits of vehicle purchases..
- Resolved customer issues promptly, ensuring a positive service experience for all clients.
- Developed strong relationships with clients, fostering trust and loyalty in financial services.
- Held financial conversations with clients and prospects to determine needs and provide appropriate solution
- Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
- Maintained updated knowledge through continuing education and advanced training.
General Manager
Barrett Auto
New Minas, NS
08.2006 - 01.2008
- Oversaw daily operations of automotive service and repair departments.
- Implemented inventory management systems for parts and supplies control.
- Analyzed financial reports to inform business strategy and decision-making.
- Fostered a collaborative team environment to drive operational efficiency.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
General Sales Manager
Barrett Auto
New Minas, NS
03.2003 - 08.2006
- Managed daily sales operations and team performance to meet targets.
- Trained and mentored sales staff on product knowledge and best practices.
- Coordinated promotional events to boost brand visibility and attract customers.
- Conducted regular performance reviews to optimize team effectiveness and productivity.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Managed staff of 15 sales representatives, providing guidance and support as needed.
Financial Services Manager
Barrett Auto
New Minas, Nova Scotia
11.2000 - 03.2003
- Facilitated sales of life, disability, and aftermarket products to expand customer offerings.
- Established rapport with clients, fostering satisfaction and loyalty.
- Secured diverse financing options for automotive and leasing services.
- Ensured accuracy and attention to detail during all transactions.
- Collected sensitive client information, including credit and income details.
- Guided clients experiencing buyer's remorse towards positive post-purchase outlook.
Wells Fargo
Loans Officer
Kentville NS, Canada
08.1995 - 10.2000
- Facilitated sales of life, disability, loans, and mortgages through phone and in-person interactions.
- Identified customer needs promptly to deliver tailored solutions.
- Provided exceptional service by addressing customer requests and inquiries effectively.
- Collected sensitive information, including credit and income details, while ensuring confidentiality.
- Engaged customers through effective interpersonal skills, fostering positive relationships.
- Executed daily responsibilities accurately and efficiently to maintain operational standards.
Education
Certified Health & Wellness Coach - Health And Wellness Coaching
Functional Medicine Coaching Academy
Springfield Illinois08-2025
Dog Grooming Certificate - Dog Grooming
Little Hound Dog Grooming Training
Tantallon NS CanadaBBA - Marketing
Acadia University
Wolfville NS Canada2 Years Dietetics - Dietetics
Acadia University
Wolfville NS CanadaSkills
- Health coaching
- Customer service
- Relationship building
- Verbal and written communication
- Sales
- Client service
Certification
- NBHWC Certification. Applied to write the National Boards in November 2025.
References
References available upon request.
Timeline
Owner
Mutt Cuts Dog Grooming
05.2011 - 05.2018
Financial Services Representative
Barrett Auto
01.2007 - 10.2010
General Manager
Barrett Auto
08.2006 - 01.2008
General Sales Manager
Barrett Auto
03.2003 - 08.2006
Financial Services Manager
Barrett Auto
11.2000 - 03.2003
Wells Fargo
Loans Officer
08.1995 - 10.2000
Certified Health & Wellness Coach - Health And Wellness Coaching
Functional Medicine Coaching Academy
Dog Grooming Certificate - Dog Grooming
Little Hound Dog Grooming Training
BBA - Marketing
Acadia University
2 Years Dietetics - Dietetics
Acadia University