Shannon Cedergreen
Painted Post,NY
Summary
Dedicated administrative professional with a proven track record in thriving fast-paced office environments. Hardworking team player adept at efficiently completing a wide range of clerical tasks and providing comprehensive staff support. Known for responsibility, punctuality, and high productivity, even when working independently with minimal supervision.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Schuler-Haas Electric Corp
2022.05 - 2024.07
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Remote Customer service
Navient
2021.09 - 2021.11
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Promoted excellent customer service by providing knowledgeable assistance and prompt resolution of issues.
- Delivered exceptional customer service through prompt responses to inquiries and proactive problem-solving, resulting in high levels of client retention.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
Title Clerk
Ferrario
2020.02 - 2020.02
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Debt Collecting (legal paperwork)
RR Resource Recovery
2016.10 - 2017.05
- Legal processing for a collection agency.
Call Center - Billing & Order Processing, customer service
Sitel
2016.02 - 2016.09
- Consistently met or exceeded performance targets through effective call handling, problem-solving, and relationship building.
- Enhanced customer satisfaction by efficiently addressing and resolving customer inquiries and concerns.
- Reduced caller wait times by managing inbound calls in a timely manner while maintaining a high level of professionalism and empathy.
- Fostered a positive work atmosphere by actively participating in team meetings, offering constructive feedback, and supporting colleagues whenever needed.
- Improved first-contact resolution rates by utilizing extensive product knowledge and effectively diagnosing customer needs.
Administrative Assistant
Window World
2014.04 - 2014.11
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Accounts Receivable
Carlile Transportation
2009.01 - 2012.05
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Improved financial accuracy by thoroughly reconciling accounts and identifying discrepancies on a monthly basis.
- Expedited financial close process with diligent preparation of supporting documentation for month-end reconciliations.
- Served as a reliable point of contact for external auditors, providing necessary documentation and answering inquiries related to accounts receivable/payable activities.
- Streamlined invoice processing for timely payments, reducing the overall outstanding balance of accounts payable.
Administrative Assistant (temporary Position)
Corvel Corporation
2008.09 - 2008.10
- Closed the business in Anchorage, AK.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Medical Biller
Alaska Native Tribal Health Consortiums
2007.03 - 2008.01
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Liaised between patients, insurance companies, and billing office.
Office Manager
Cornerstone Construction
2006.07 - 2007.03
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Family Management
2005.06 - 2006.06
Optometric Assistant
Alaska Eye Care Centers
2004.07 - 2005.05
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
Temp. Dispatcher
Ace Moving and Delivery
2003.10 - 2004.05
- Freight tracking, data input, filing, multi-line phones, radio communication.
Quality Control Audit
Puget Sound Pipe & Supply
2001.09 - 2002.09
- Enhanced product quality by conducting thorough inspections and implementing corrective actions.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Conducted organizational safety program reviews per department protocols.
- Monitored departmental forms for compliance to submissions rules and guidelines.
Title Specialist, Consumer Lending Funder
Alaska USA
1998.06 - 2001.02
- Audit & approve consumer loans, issued dealership funding checks
- Audit & correct all company consumer loans, issued titles
Education
Medical Insurance Specialist -
Career Academy
09.2003
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Excel
- Administrative Support
- Microsoft Outlook
- Customer and client relations
- File Organization
- Computer Proficiency
- Customer Relations
- Documentation and Recordkeeping
- Office Management
- Database entry
- Data organization
- Deadline-oriented
- Invoice Processing
- Data Collection
Characteristics
- Motivated to provide quality and detailed service
- Able to manage multiple assignments, set priorities, and adapt to changing environments
- Innovative problem solver who can generate workable solutions and resolve complaints
- Goal-driven individual who maintains productive environments and takes pride in meeting high performance standards
References
- Denise Yonker, Regional Manager, Anchorage AK, (907) 276 7797
- Emily Garcia, Administrative Assistant, Carlile Transportation, Anchorage AK, (907) 276 7797
- Sonya Corbett, Navient, Horseheads, NY, 1(855) 284-4891
Certification
- Accredited by the Accrediting Commission of Career Schools and Colleges of Technology (ACCSCT) in Medical Insurance Specialist
- Nationally Certified Medical Insurance and Coding Specialist (NCICS) from the National Center for Competency Testing (NCCT)
Timeline
Administrative Assistant
Schuler-Haas Electric Corp
2022.05 - 2024.07
Remote Customer service
Navient
2021.09 - 2021.11
Title Clerk
Ferrario
2020.02 - 2020.02
Debt Collecting (legal paperwork)
RR Resource Recovery
2016.10 - 2017.05
Call Center - Billing & Order Processing, customer service
Sitel
2016.02 - 2016.09
Administrative Assistant
Window World
2014.04 - 2014.11
Accounts Receivable
Carlile Transportation
2009.01 - 2012.05
Administrative Assistant (temporary Position)
Corvel Corporation
2008.09 - 2008.10
Medical Biller
Alaska Native Tribal Health Consortiums
2007.03 - 2008.01
Office Manager
Cornerstone Construction
2006.07 - 2007.03
Family Management
2005.06 - 2006.06
Optometric Assistant
Alaska Eye Care Centers
2004.07 - 2005.05
Temp. Dispatcher
Ace Moving and Delivery
2003.10 - 2004.05
Quality Control Audit
Puget Sound Pipe & Supply
2001.09 - 2002.09
Title Specialist, Consumer Lending Funder
Alaska USA
1998.06 - 2001.02
Medical Insurance Specialist -
Career Academy
- Accredited by the Accrediting Commission of Career Schools and Colleges of Technology (ACCSCT) in Medical Insurance Specialist
- Nationally Certified Medical Insurance and Coding Specialist (NCICS) from the National Center for Competency Testing (NCCT)
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