Shannon Celotto
Eureka,CA
Summary
Motivated, team-oriented professional with over 10 years of experience in customer service, office management, and operations. Poised to transition into a lifelong career with Cal Fire upon graduating from the College of the Redwoods Fire Academy in December 2025. Committed to continuously learning and taking on physically and mentally challenging tasks to grow both personally and professionally. Passionate about contributing to a collaborative, high-performance team while developing the skills necessary to excel in the fire service. Dedicated to building a career that prioritizes teamwork, leadership, and community safety.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service & Sales Associate
The Good Collective
01.2024 - Current
- Provide exceptional customer service, addressing inquiries and resolving issues to ensure customer satisfaction.
- Assist customers in selecting products and services that best meet their needs, driving sales and fostering long-term relationships.
- Answer phones, respond to emails, and manage transactions, ensuring smooth communication and efficient service.
- Handle returns/exchanges, ensuring customer satisfaction and loyalty.
- Collaborate with team members to ensure smooth daily operations and maintain a positive, supportive work environment.
Bookkeeper / Office Manager
Norcal Auto Body
12.2020 - 12.2023
- Managed office operations, including scheduling appointments, coordinating workflow, and maintaining organized records.
- Answered phones and emails, responding promptly to customer inquiries and managing appointments.
- Handled customer inquiries, providing timely estimates and facilitating communication between customers and technicians.
- Ensured customer and employee satisfaction through effective conflict resolution and fostering a healthy work environment.
- Assisted with employee scheduling, payroll tracking, and office coordination to ensure smooth daily operations.
- Managed phone lines, processed invoices, and maintained financial records for the shop.
Senior Rental Specialist
Sunbelt Rentals (formerly Redi Rents)
12.2019 - 12.2020
- Managed customer relations, ensuring excellent service and addressing inquiries regarding rental equipment and services.
- Answered phones and responded to emails regarding equipment availability and customer service needs.
- Assisted customers with selecting the right equipment for their needs, driving sales and improving customer satisfaction.
- Coordinated the scheduling and delivery of equipment to clients, ensuring timely and efficient service.
- Supported inventory management and maintenance of rental equipment to meet customer needs.
- Trained and mentored new employees, fostering a team-oriented work environment.
Customer Service Associate
Redi Rents
01.2012 - 12.2019
- Coordinated equipment deliveries throughout the county, ensuring timely and accurate drop-offs and pickups.
- Answered phones and responded to customer inquiries, providing information about rental equipment and services.
- Handled large amounts of cash, including deposits, and maintained financial accuracy in transactions.
- Provided excellent customer service, assisting customers in selecting the right equipment for their projects and needs.
- Fostered positive community relationships by maintaining professional and friendly interactions with customers and coworkers.
- Worked overtime when necessary to ensure timely delivery and customer satisfaction.
- Scheduled and coordinated maintenance for rental equipment to ensure availability and operational efficiency.
Bartender
Mingo's Sports Bar
Rio Dell
2023 - 2024
- Emotional Support
- Maintained cleanliness of bar area and equipment during busy shifts.
- Provided friendly service while managing multiple orders simultaneously.
- Monitored inventory levels and restocked supplies as needed.
Education
Fire Academy - Firefighting, emergency response, and safety protocols training
College of the Redwoods Fire Academy
12.2025
Personal Training -
NASM
ONLINE01-2023
Massage Practitioner License - Massage
Loving Hands Institute
Fortuna, CA01-2015
High School -
Eureka High School
01.2009
Skills
- Customer Service
- Sales
- Office Management
- Scheduling
- Bookkeeping
- Financial Records
- Answering Phones
- Email Communication
- Employee Satisfaction
- Customer Satisfaction
- Teamwork
- Collaboration
- Physical Fitness
- Wellness
- Inventory Management
- Equipment Management
- Conflict Resolution
- Contact follow-up
- Multi-tasking strength
- Cash handling accuracy
- Payment processing
Certification
- Personal Training Certification, 2023
- Massage Practitioner Certification, 2015
References
- Hilary Lewis, direct supervisor at The Good Collective
707-498-8884
- Trent Timm, Eureka District Attorney
707-601-8091
- Shannon Martin, Owner of Redi-Rents, Manager at Sunbelt Rentals
707-496-8500
- Mike Weekly, Owner of NorCal AutoBody
707-382-1245
- Deborah Fonseca, Radiology Manager at Mad River Hospital
707-499-6377
- Quentin Owsley, Owner of Owsley Electric
707-273-3693
- William Bailey, Cal Fire Engineer
707-382-5930
- Eva Kenyon
707-616-8202
Timeline
Customer Service & Sales Associate
The Good Collective
01.2024 - Current
Bookkeeper / Office Manager
Norcal Auto Body
12.2020 - 12.2023
Senior Rental Specialist
Sunbelt Rentals (formerly Redi Rents)
12.2019 - 12.2020
Customer Service Associate
Redi Rents
01.2012 - 12.2019
Bartender
Mingo's Sports Bar
2023 - 2024
Fire Academy - Firefighting, emergency response, and safety protocols training
College of the Redwoods Fire Academy
Personal Training -
NASM
Massage Practitioner License - Massage
Loving Hands Institute
High School -
Eureka High School