Shannon Chapman
Dayton,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Medical Billing Specialist
Alteon Health
04.2017 - 08.2019
- Identified and resolved patient billing and payment issues.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Responded to customer concerns and questions on daily basis.
Front Office Receptionist
Tahoe Fracture & Orthopedic Medical Clinic
03.2012 - 04.2017
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and collected payments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained high levels of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Hotel Front Desk Agent
Heat Hotel
04.2011 - 12.2011
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Collected room deposits, fees, and payments.
- Worked well in team settings, providing support and guidance.
Executive Director's Assistant
Michael Alan Furnishings
09.2006 - 09.2010
- Filed paperwork and organized computer-based information.
- Organized logistics and materials for each meeting and took detailed notes for clients.
- Developed and maintained automated alert systems for important deadlines.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Answered high volume of phone calls and email inquiries.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
Education
Mohave Community College
Lake Havasu City, AZSkills
- Teamwork and Collaboration
- Marketing and Advertising
- Administrative Support
- Content Development
- Social Media Marketing
- Customer Service
- Multitasking
- Data Entry
- Fast Learner
Timeline
Medical Billing Specialist
Alteon Health
04.2017 - 08.2019
Front Office Receptionist
Tahoe Fracture & Orthopedic Medical Clinic
03.2012 - 04.2017
Hotel Front Desk Agent
Heat Hotel
04.2011 - 12.2011
Executive Director's Assistant
Michael Alan Furnishings
09.2006 - 09.2010
Mohave Community College
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