Shannon Chase

Partnering with CRS businesses to perform the risk-related, administrative, and technical activities required for onboarding, monitoring, and decommissioning vendors (third party service providers) of varying risk levels (i.e., low, moderate, elevated risk)

Understanding of Quality Control (QC) development and implementation of testing practices/processes

Ability to work effectively in a virtual team environment.

Promoting consistent vendor management execution across CRS team, and Engagement and Relationship Manager Delegates in Supplier Management

Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint and SharePoint) skills

Experience developing and cultivating professional relationships.

Process improvement experience

Strong relationship management skills

Ability to take initiative, identify opportunities and implement change.

Ability to monitor business activities and controls ensure sustainable risk mitigation risks are mitigated.

Lead for managing procedures within the Recovery department. This includes facilitating meetings with leadership, updating, developing new procedures, submit to through change control process and tracking.

Ability to draft, manage and monitor procedures and processes.

Knowledge of Wells Fargo customers' written and email communications

Strong communication skills including phone, presentation, ability to influence and negotiation.

Collaborate and consult with team leaders in developing project plans, policies, and procedures.

Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Coordinate and collaborate of enterprise procedure teams.

Demonstrated experience supporting data and reporting for operational business units.

Draft, advice, publish and monitor procedures, job aids, process flows and communications.

Excellent verbal, written, and interpersonal communication skills.

Regulatory allegation remediation and restitution experience.

Risk mitigation experience, including evaluation, monitoring, reporting, and consulting.

Effectively execute quality assurance reviews to assess adherence to documented policy and procedures.

Experience resolving and working through escalated and complex issues.

Ability to work under tight deadlines and high-pressure timeframes.

Home Mortgage, Home Equity, Business Equity Line, NowLine and Personal Lines and Loans product knowledge.

Proficient in TRIMS, ECaR, Shaw/Hogan, MSP/CPI and R1.

Ability to adapt to changing priorities flexibly in an effective manner.

Proven ability to take on a high level of responsibility, initiative, and accountability.

Excellent written, verbal, and interpersonal communication skills.

History of high production and quality - with high diligence and accuracy.

Strong analytical, conflict management and decision-making skills.

Loan Level Review experience as well as experience supporting and leading formal projects and initiatives.

Ability to thrive independently and part of a team.

Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.