SHANNON CHEATHAM
New Braunfels,TX
Summary
Skilled, hardworking, reliable, motivated team player with strong background in Telco/Data environments. Works well independently to handle assignments quickly and always ready to go beyond basics assignments. Quick learner with good computer abilities and willing to take on challenging tasks.
Overview
28
28
years of professional experience
Work History
Network Tech
Sprint/Embarq/CenturyLink/Lumen/Brightspeed
San Marcos, Texas
09.1998 - Current
- Installation and maintenance (I&M) of Nortel, Cisco, Avaya, Shoretel Key & PBX and power plants that includes AC/DC voltage
- Cisco switches, routers, fire walls and video conference systems (both fiber and copper)
- Installation, maintenance and repairs of 911 call centers in half of the counties and city's in Texas
- Oversee inventory and that the right equipment is ordered for installation
- Aid in design of large networks
- Tendered customer transactions/repair in quick and efficient manner
- Installed and maintain high speed circuits
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Responsible for all non-personal fleet equipment (tractors, trailers and portable generators and permanent generators)
- Led Teams on large projects
- Supervisor, Kali Patterson (254) 679-1354
B U S I N E S S S E R V I C E T E C H N I C I A N
Ameritech
Richardson, Texas
06.1996 - 09.1998
- Installation and maintenance of Nortel Key, PBX, E911, and video conference systems
- Stayed familiar with latest technologies and troubleshooting techniques
- Produced timely and detailed service reports with customer sign off and acceptance.
Education
CERTIFICATE IN MARINE TECHNOLOGY - MARINE TECHNOLOGY
Universal Technical Institute
Skills
- Leading large project teams
- Experience and skill of installation and maintenance of Copper and Fiber Routers, Switches, Fire Walls, Access Points
- Experience working with a variety of transport routers
- Providing excellent Customer Service
- Installation of small Key-systems to very large PBX's
- Security surveillance installation and maintenance
- Installation and maintenance of Fiber and Copper cabling infrastructure
- Working in large Data Centers
Personal
Board Representative-
Jubilee Prison Ministries serving 700,000 prisoners in Texas State Prisons.
Legend Point HOA Board member serving 765 homes in our community.
Volunteer at various Food Banks serving communities.
References
- Jennifer Hoffman, 281-678-4328, Jubilee Prison Ministries
- Donald Whitmire, 713-446-2725
- Jim Ross, 913-219-5062
- Micheal Johnson, 281-797-7087
- Gerald Pommier, 731-894-2835
- Kevin Howard, 832-579-6805
Timeline
Network Tech
Sprint/Embarq/CenturyLink/Lumen/Brightspeed
09.1998 - Current
B U S I N E S S S E R V I C E T E C H N I C I A N
Ameritech
06.1996 - 09.1998
CERTIFICATE IN MARINE TECHNOLOGY - MARINE TECHNOLOGY
Universal Technical Institute
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