Shannon Childress
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail maintenance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Regional Service Coordinator
Blair FM/Colt Facility Maintenance
03.2023 - Current
- Monitored customer schedules for compliance with demands.
- Managed technician schedules and routes to ensure dispatch on-site times were met.
- Provided customers with work order statuses along with any scheduling conflicts.
- Managed multiple customer portals for communication.
- Prepared quotes for job scopes exceeding customer's projected pricing allowances.
- Provided customers with compliance paperwork and proof of completion.
- Compiled all paperwork, photos, and compliance paperwork for billing team along and monitored profit and loss margins.
Client Team Manager
Blair Facility Maintenance
03.2021 - 03.2023
- Tracked and recorded open and closed work orders and change requests to prevent errors, keeping all team members aligned with current demands.
- Provided coaching when necessary to team members for positive customer relations.
- Monitored job progress and performance of employees and contractors to complete projects prior to deadlines.
- Developed and maintained positive relationships with existing and potential clients.
- Collaborated with management to organize operations and achieve demanding schedule targets.
- Provided detailed quotes to customers for large projects.
- Maintained open communication with customers when escalations arose.
- Executed project management on financial issues for senior leadership. ie: AR account reconciliation
- Updated records and files to maintain insurance compliance.
Dispatcher
Blair Facility Maintenance
07.2018 - 03.2021
- Monitored customer schedules for compliance with demands.
- Managed technician schedules and routes to ensure dispatch on-site times were met.
- Provided client team with work order statuses along with any scheduling conflicts.
- Prepared quotes for job scopes exceeding customer's projected pricing allowances.
- Provided customers with compliance paperwork and proof of completion.
Client Service Representative
Blair Facility Maintenance
01.2017 - 07.2018
- Entered new work orders noting customers requested completion dates
- Utilized multiple customer portals to provide updates
- Prepared quotes for small and large projects
- Monitored job progress for designated large accounts
- Invoiced customer work orders providing required customer compliance paperwork and proof of work completed.
Temp Worker
Trend HR
07.2015 - 01.2017
- Performed various job positions in multiple settings for temporary positions and some possible temp to hire opportunities
Client Service Representative
Factory Outlet Tooling
05.2005 - 04.2015
- Entered new work orders.
- Handled returns and lost/delayed shipment resolutions.
- Maintained vendor relationships with multiple suppliers.
- Provided quotes to customers to fit job scope.
- Performed inbound and counter sales.
- Packed and shipped stock orders for clients.
- Coordinated direct shipments from suppliers
- Ordered stock and managed shipments of stock in various formats from local and overseas suppliers ie: truck, train, courier, ground shipments
- Invoiced work orders.
- Performed account collections
Education
GED -
Athens High School
Athens, TXSkills
- Accuracy and attention to detail
- Staff Leadership
- Bid Estimation
- Employee Training
- Customer Relations
- Dependable and Hardworking
- Capable in high stress and high volume settings
- Knowledgeable in multiple systems and platforms: Word, Excel, Corrigo, Filemaker, Xfactor, Service Channel, Salesforce, Verisae
Timeline
Regional Service Coordinator
Blair FM/Colt Facility Maintenance
03.2023 - Current
Client Team Manager
Blair Facility Maintenance
03.2021 - 03.2023
Dispatcher
Blair Facility Maintenance
07.2018 - 03.2021
Client Service Representative
Blair Facility Maintenance
01.2017 - 07.2018
Temp Worker
Trend HR
07.2015 - 01.2017
Client Service Representative
Factory Outlet Tooling
05.2005 - 04.2015
GED -
Athens High School
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