Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon Cichocki

Highland,Indiana

Summary

Compassionate and detail-oriented professional with extensive experience at Powers Health, excelling in patient care and vital signs monitoring. Proven ability to enhance patient satisfaction through active listening and emotional support, while maintaining HIPAA compliance. Recognized for optimizing workflows and achieving high productivity in authorization processes.

Overview

10
10
years of professional experience

Work History

CNA

Powers Health
12.2020 - Current
  • Promoted patient independence by assisting with daily living activities and hygiene tasks.
  • Monitored vital signs, including temperature, blood pressure, and blood sugar levels.
  • Enhanced satisfaction through compassionate care and active listening techniques.
  • Maintained strict confidentiality of patient information per HIPAA guidelines.
  • Provided emotional support to patients during difficult periods, fostering a healing atmosphere.
  • Reduced stress levels by communicating effectively and attentively with patients.
  • Performed routine safety checks on medical equipment and reported any issues promptly.
  • Supported team communications regarding critical updates on patient status.

Authorization Specialist

Powers Health Diagnostic Center
01.2020 - 12.2020
  • Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
  • Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
  • Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
  • Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
  • Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
  • Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
  • Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.

Customer Service Representative

Live Ops
09.2015 - 09.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Certificate - Pharmacy Technician

PTCB

Certificate - Emergency Medical Technician

Emergency Medical Education
Merrillville, IN

General Diploma

Merrillville High School
Merrillville, IN

Certificate - Nursing

Purdue University Northwest
Hammond, IN

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Basic life support
  • Maintaining confidentiality
  • Active listening
  • Patient advocacy
  • Compassionate
  • Patient-focused care
  • Medical terminology
  • Maintaining privacy
  • EMR / EHR
  • Database administration

Accomplishments

Caregiver of the year 2022 and 2024

I’ve been given the role as a Preceptor and train new hires.

Timeline

CNA

Powers Health
12.2020 - Current

Authorization Specialist

Powers Health Diagnostic Center
01.2020 - 12.2020

Customer Service Representative

Live Ops
09.2015 - 09.2019

Certificate - Pharmacy Technician

PTCB

Certificate - Emergency Medical Technician

Emergency Medical Education

General Diploma

Merrillville High School

Certificate - Nursing

Purdue University Northwest

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