Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Cilluffo

Edinboro,PA

Summary

Dynamic and results-oriented professional with a proven track record at A Floral Affair, specializing in creative floral design and exceptional customer service. Leveraged strong leadership and time management skills to increase repeat business and enhance customer satisfaction. Demonstrated a positive and friendly attitude, consistently meeting tight deadlines and delivering high-quality arrangements.

Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets.

Overview

24
24
years of professional experience

Work History

Floral Designer

A Floral Affair
10.2022 - Current
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Imparted knowledge on plants and flowers to customers.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
  • Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
  • Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
  • Participated in community events, representing shop and expanding local network and potential clientele.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Assisted customers in selecting flowers and accessories, tailoring orders to fit budget and occasion.
  • Led team during peak seasons, ensuring high productivity and meeting all customer deadlines.
  • Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
  • Conducted floral arrangement workshops, sharing expertise and fostering community engagement.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.

Server, Bartender

Lakeside Beach Bar
07.2022 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Manager, Server

Compadres Mexican Grill
12.2013 - 07.2022
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
  • Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Supervised server staff and simultaneously served personal section of tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.

Server

East Erie Moose Lodge 594
08.2009 - 02.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Inspected dishes and utensils for cleanliness.

Server, Front Desk, Cook, Housekeeper

Lighthouse Inn & Restaurant
06.2001 - 08.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
  • Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
  • Managed opening and closing shift kitchen tasks.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Education

Associates-Marketing & Sales Management - Small Business And Retail Sales

Erie Business Center
Erie, PA

Skills

  • Sales and marketing
  • Creative merchandising and display
  • Time management
  • Customer service
  • Goal setting
  • Safe food handling
  • Strong leadership
  • Willingness to learn
  • Positive and friendly attitude
  • Patience and tolerance
  • Positive and upbeat
  • Reliability

Languages

English
Native or Bilingual

Timeline

Floral Designer

A Floral Affair
10.2022 - Current

Server, Bartender

Lakeside Beach Bar
07.2022 - 10.2022

Manager, Server

Compadres Mexican Grill
12.2013 - 07.2022

Server

East Erie Moose Lodge 594
08.2009 - 02.2013

Server, Front Desk, Cook, Housekeeper

Lighthouse Inn & Restaurant
06.2001 - 08.2009

Associates-Marketing & Sales Management - Small Business And Retail Sales

Erie Business Center

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Shannon Cilluffo