Shannon Clark
Schererville,IN
Summary
Go to person to get projects started and finished. Hardworking employee with the ability to multitask. Reliable employee to go above and beyond.
Overview
9
9
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Education Information Specialist
Community Healthcare System
12.2021 - Current
- Managed many projects for flyers, Articulate, learning materials for systemwide education material.
- Streamlined new ideas and prioritizing information, allowing staff to increase information given in education
- Administered ways to meet accreditation standards for staff to understand importance of goals
- Trained new personnel on workings of education system HealthStream, be it in department or anywhere else in hospital
- Organized meeting and staff, to make sure projects got done on time
- Coordinated with directors and administrators important subject for reviewing new and old projects
Registration Representative
Community Healthcare System
11.2020 - 12.2021
- Operated EPIC to register patients for doctor visits, laboratory work, radiology work and immediate care
- Directed patient's calls to ensure information shared was correct to lower call back volume.
- Clarified Insurance information to avoid confusion and ensure billing was correct
- Pre-registering patients before their upcoming appointments
- Calling to confirm patients appointments, rescheduling patients, canceling appointments, answering question.
Material Handler
Community Healthcare System
06.2019 - 11.2020
- Inventory and restock supplies on various units throughout hospital
- Strengthened relationships with department ensuring material was there when needed
- Documenting discrepancies between inventory records and physical counts of stock
- Assisting and directing other stock workers in their daily duties
- Coordinating with co-workers to accomplish large task efficiently
- Processing damaged or defective stock per company protocol
Finance Assistant
Homemakers Furniture
11.2014 - 04.2018
- Directing incoming calls, chats, and emails to correct people
- Identifying customers needs, concerns and questions for customers to have accurate information
- Strengthened professional relationships with customers through answering and explain information not understood
- Collaborating with immediate team, as well as other teams and departments within company, to ensure overall customer satisfaction
- Performing every daily task with customers satisfaction in mind.
Education
Bachelor of Arts - Graphic Design
Grand View University
Des Moines, IA 08.2014 - 04.2018
Skills
- Windows Office Suite
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Adobe AfterEffects
- Adobe Dreamweaver
- Mac OSX
Certification
- American Heart Association, BLS Instructor, 03/2025
- American Heart Association, BLS Provider, 12/2025
Timeline
Education Information Specialist
Community Healthcare System
12.2021 - Current
Registration Representative
Community Healthcare System
11.2020 - 12.2021
Material Handler
Community Healthcare System
06.2019 - 11.2020
Finance Assistant
Homemakers Furniture
11.2014 - 04.2018
Bachelor of Arts - Graphic Design
Grand View University
08.2014 - 04.2018