Shannon Clester
Mogadore,OH
Summary
A dynamic professional with experience in sales, customer service, warehouse management, and product delivery. Conscientious and highly motivated with the ability to work independently or as a valuable team member. Skilled at working quickly and efficiently to complete all tasks.
Overview
21
21
years of professional experience
Work History
Emergency Department Patient Access Representative
Cleveland Clinic Akron General
Stow , Ohio
11.2023 - Current
- Greeted patients and visitors courteously, fostering a professional environment.
- Conducted bedside patient and family interviews with empathy and professionalism.
- Created new patient accounts in EMR system to ensure accurate records.
- Processed admissions, registrations, transfers, and discharges following established procedures.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified demographic information and obtained authorizations during pre-registration.
- Collected co-pays and payments from patients at time of service.
- Responded to inquiries regarding billing and financial matters effectively.
- Participated actively in team meetings and training sessions.
Sales Manager
R.W.ASales & Marketing, LLC,
Akron , OH
04.2016 - 04.2023
- Created and maintained professional relationships.
- Researched and built quotes in a timely manner, obtained tax exempt status for purchases, verified and organized incoming purchases, packaged and labeled for various departments, and delivered all product to the logistics team at the Louis Stokes V.A.
- Maintained and managed wholesale warehouse department of R.W.A Sales & Marketing.
- Created invoices for various traveling wholesale representatives.
- Documented, organized, and filed accounts for taxes
- Obtained palletized product at pick-up location, inspected, delivered to R.W.A
- Securely packaged products for shipment to customers all over United States
- Used UPS World Ship to generate package labels, and delivered all packaged product to local UPS carrier
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Achieved company growth and brand development through market expansion and sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Generated warehouse shipping documents, packing lists and invoices.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Classroom Aide
Summit County Educational Service Center
Akron, OH
07.2011 - 06.2012
- Assisted teachers in preparing materials for lessons and activities.
- Organized and distributed instructional materials to students.
- Monitored student behavior in the classroom to ensure a safe environment.
- Helped supervise lunchroom and playground activities.
- Greeted students at the beginning of each school day.
- Assisted with clerical duties such as making copies, filing paperwork.
- Participated in parent-teacher conferences regarding student progress.
- Attended staff meetings and professional development seminars.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
Front Desk Receptionist
Atlanta Clinical Care
Atlanta , GA
11.2004 - 07.2005
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on daily basis.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Education
School Diploma -
Tallmadge High
06.2002
Basic Training/ Skills Training - Military Police
Army National Guard
Fort Leonard Wood, MO07.2007
Skills
- Appointment Scheduling
- Data Entry
- Medical Filing
- Customer Service
- Payment Collection
- Patient Intake
- Information Security
- Adaptive Team Player
- Documentation
- Positive and Professional
- Empathetic
Timeline
Emergency Department Patient Access Representative
Cleveland Clinic Akron General
11.2023 - Current
Sales Manager
R.W.ASales & Marketing, LLC,
04.2016 - 04.2023
Classroom Aide
Summit County Educational Service Center
07.2011 - 06.2012
Front Desk Receptionist
Atlanta Clinical Care
11.2004 - 07.2005
School Diploma -
Tallmadge High
Basic Training/ Skills Training - Military Police
Army National Guard
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