Danielle Clugston
Stayton
Summary
Provide excellent customer service while assuring attention to detail.
Overview
25
25
years of professional experience
Work History
Medication Aide
Enlivant
Silverton, OR
01.2024 - 01.2025
- Administered medications accurately and timely to residents per physician orders.
- Assisted in monitoring resident health and reporting changes to nursing staff.
- Maintained compliance with safety and regulatory standards in medication administration.
- Educated residents on medication purposes and potential side effects effectively.
- Documented medication administration records meticulously for accountability.
- Collaborated with healthcare team to optimize resident care plans consistently.
- Trained new staff on medication protocols and procedures efficiently.
- Implemented best practices for medication storage and handling within facility guidelines.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Office Specialist
State of Oregon
Salem, OR
08.2016 - 12.2017
- Coordinated office communications to enhance workflow efficiency.
- Managed scheduling of appointments and meetings for multiple departments.
- Developed and maintained filing systems to ensure easy access to documents.
- Assisted in preparing reports and presentations for departmental meetings.
- Trained new staff on office procedures and software applications.
- Ensured compliance with state regulations during documentation processes.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Office Specialist
State of Oregon
Salem, OR
01.2000 - 01.2005
- Implemented process improvements that streamlined administrative tasks.
- Collaborated with cross-functional teams to support project initiatives.
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Responded to inquiries from callers seeking information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Increased customer service success rates by quickly resolving issues.
Timeline
Medication Aide
Enlivant
01.2024 - 01.2025
Office Specialist
State of Oregon
08.2016 - 12.2017
Office Specialist
State of Oregon
01.2000 - 01.2005