Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon C. Mohrfeld

Lisbon,IA

Summary

Finance professional with significant expertise in managing comprehensive bookkeeping responsibilities, including accounts payable and receivable. Recognized for reliability in maintaining accurate financial records and collaborating seamlessly with team members to meet organizational goals. Known for adaptability in dynamic environments and strong analytical skills.

Overview

29
29
years of professional experience

Work History

Bookkeeper/Collections

Skyline Title Support
Miami , Florida
04.2023 - 05.2025
  • Concisely recorded and posted financial transactions. Processed invoices, payments, and other accounting transactions in a timely manner. Reconciliation of client accounts and corrected discrepancies. Provided administrative support including managing emails, answering phones, and researching complicated matters with resolve. Collected on delinquent accounts. Assisted in building and implementing the current collections process.

Senior Collections Representative

Wells Fargo Bank
06.2007 - 10.2022
  • Adhered to both federal and state laws regarding debt collections. Worked with customers to resolve delinquent accounts by placing and receiving several calls daily. Resolved customer disputes and complaints by doing extensive research when needed. Handled delinquent accounts from 30 to 360 days past due. Worked in a close team environment including my direct team, sales, invoicing, cash application, and relationship management to ensure customer resolution.
  • Resolved disputes diplomatically through skillful negotiations, preserving positive client relations while securing payments owed.
  • Collaborated closely with the legal team to initiate litigation proceedings in cases of non-payment, ensuring proper documentation and adherence to relevant laws.
  • Monitored industry trends to stay informed on best practices and emerging technologies for efficient debt collection processes.

Customer Service Supervisor

MCI Mass Markets
Cedar Rapids, Iowa
10.2003 - 08.2006
  • Oversaw the daily activities and operations of the business unit including the selection, development, and performance management of personnel. Set professional standards, managed attendance, managed documentation, and created strategies to ensure departmental objectives were met. Provided motivation and direction to a team of 10-20 representatives. Completed accurate yearly performance reviews for employees in a timely manner.

Supervisor Intern

MCI Mass Markets
03.2003 - 10.2003
  • Provided coverage in the absence of supervisors. Facilitated and attended any ongoing training. Monitored and provided feedback to representatives with the goal of improving quality performance. Remained flexible and adaptable to any duties asked of me.

Escalations Gate Team Leader

MCI Mass Markets
01.2000 - 01.2003
  • Managed 10-20 representatives and monitored daily activities. Handled executive level customer escalations. Prepared trending, tracking, and weekly reports for different aspects of the business. Provided best practices and troubleshooting for segment concerns.

Residential, Small Business, and Escalations Gate Representative

MCI Mass Markets
01.1996 - 01.2000
  • Ensure customer satisfaction by providing World Class Quality customer service for all call types. Responsible for following through on customer’s accounts to resolution.

Education

Associate of Arts - Business Management, Diploma – Sales and Marketing

Hamilton Business College
Cedar Rapids, IA
05.1995

High School Diploma -

Lisbon High School
Lisbon, IA
06.1991

Skills

  • Financial record management
  • Accounts receivable management
  • Bookkeeping expertise
  • Collections expertise
  • Customer service and supervisor expertise

Accomplishments

  • Served as the sole Bookkeeper for a multi million dollar company specializing in lien searches and title support.
  • Created and implemented a structured collections process, resulting in faster payment turnaround and improved cash flow.
  • Awarded top supervisor for surpassing team goals and consistently delivering outstanding service several times.
  • Exceeded expectations on a bi-weekly basis to earn pay for performance bonuses.

Timeline

Bookkeeper/Collections

Skyline Title Support
04.2023 - 05.2025

Senior Collections Representative

Wells Fargo Bank
06.2007 - 10.2022

Customer Service Supervisor

MCI Mass Markets
10.2003 - 08.2006

Supervisor Intern

MCI Mass Markets
03.2003 - 10.2003

Escalations Gate Team Leader

MCI Mass Markets
01.2000 - 01.2003

Residential, Small Business, and Escalations Gate Representative

MCI Mass Markets
01.1996 - 01.2000

Associate of Arts - Business Management, Diploma – Sales and Marketing

Hamilton Business College

High School Diploma -

Lisbon High School

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